17.9
MaestroQA is now Rippit, a platform rebuilt as an AI-first system for building agents from conversation data.
Free planWebAPIExtension
Alternatives to Vocalcom Quality Management
27.8
Agentforce Contact Center is paid contact-center software available on web, iOS, and Android.
AndroidiOSWeb
37.6
AndroidiOSWeb
- 4
Voxjar
Voxjar is a web-based service that automates call monitoring and coaching by ingesting, transcribing, and scoring interactions.
Free planWebAPI7.5From $90 a month - 5
Five9 Interaction Analytics
Five9 Interaction Analytics analyzes recorded customer conversations to help contact centers understand customer experience and agent performance.
WebAPI6.9$119 usage-based - 6
Call Optix
Call Optix is an AI call analytics and intelligence platform for sales teams, call centers, customer success teams, and small businesses.
WebAPI6.4From $149 a month - 7
OttoQA
OttoQA evaluates contact center interactions against a customer’s existing quality assurance forms, producing evaluations, behavior trends, coaching…
Web6.3$1.01 usage-based - 8
Belter
Free planWeb6.1$19 usage-based - 9
Daisee
Daisee is web software for contact centres that analyzes voice and chat interactions for quality assurance, compliance, and operational insight.
Web6.1From $99 a month - 10
Ender Turing Quality Management
Free planWeb6.1From $39 a month - 11
IrisAgent AutoQA
Free planWeb6.1From $500 a month - 12
QEval
QEval is a contact-center performance platform that evaluates conversations involving human agents, AI agents, voice bots, chat copilots, and IVR flows.
WebAPI6.1 - 13
Sprinklr Service
Sprinklr Service is a paid enterprise contact-center platform that unifies customer service across more than 30 voice, social, and digital channels.
WebAPI6.1 - 14
TouchPoint One Quality Management
TouchPoint One Quality Management is a web-based quality management product for organizations that review and score service interactions across channels.
WebAPI6.1From $29.23 a month - 15
Scorebuddy Conversation Analytics
Scorebuddy Conversation Analytics analyzes customer interactions to show why people make contact, how they feel, and what other teams should know.
WebAPI6.0 - 16
Surveypal
WebAPI6.0 - 17
Xdroid Customer Interaction Intelligence Platform
Xdroid Customer Interaction Intelligence Platform analyzes customer conversations and interactions to provide insight into customer experience and…
WebAPISelf-hosted6.0 - 18
5.9 - 19
AmplifAI Quality Assurance
AmplifAI Quality Assurance transcribes and evaluates customer interactions, then links quality findings to coaching, performance, and recognition workflows.
WebAPISelf-hosted5.8 - 20
Dixa
API5.7From €89 a month - 21
5.7From $75 a month - 22
MaxContact Auto QA
MaxContact Auto QA uses AI to score contact centre conversations against customizable quality criteria and links each evaluation to transcript evidence.
WebAPI5.7 - 23
Puzzel AI
Puzzel AI is a web-based customer-service offering from Puzzel AI, headquartered in Oslo and founded in 1998.
Web5.7 - 24
SQM CX Quality
SQM CX Quality is a paid, AI-powered quality assurance platform for contact centers.
WebAPISelf-hosted5.7 - 25
Cresta
WebAPI5.6 - 265.5
- 27
5.5From $110 a month - 28
Talkdesk Quality Management
Talkdesk Quality Management is a web-based quality management product for omnichannel teams.
Web5.5From $165 a month - 29
5.4 - 305.4From $42 a month