Talkdesk Quality Management

What Talkdesk Quality Management is

Talkdesk Quality Management is a web-based quality management product for omnichannel teams. It includes team leaderboards and scheduled challenges, with leaderboard coverage across both listed scopes. Listed engagement mechanics include badges, goals, challenges and reward or prize messages; points are not documented. Single sign-on is available. The listed helpdesk integrations include ServiceNow, Zendesk, Freshdesk, Freshservice, Help Scout, Intercom and Kustomer. Its supported helpdesk list also names Talkdesk Contact Center, Talkdesk Quality Management, Talkdesk Feedback and Talkdesk; the final name is truncated in the product details. The Elite plan costs $165 per user, per month, and includes Workforce Management, custom reporting, screen recording, performance management and automated notifications. Industry Experience Clouds costs $225 per user, per month, and includes Elite capabilities, Workforce Management and industry-specific capabilities. There is no free plan, and pricing is also described as available on request.