17.8
Agentforce Contact Center is paid contact-center software available on web, iOS, and Android.
AndroidiOSWeb
Alternatives to MaestroQA
MaestroQA, now Rippit, ingests and models conversation data for AI analysis, then supports quality assurance and coaching. Its features include automated QA, scorecards, calibrations, transcriptions, performance dashboards, reporting, screen capture, workflow automation, and AskAI. Rippit says every plan analyzes all conversations, and users can turn analyses into reusable Agent Apps with configurable run conditions and audiences. A free plan is available; paid plans start…
27.6
AndroidiOSWeb
37.5
Voxjar is a web-based service that automates call monitoring and coaching by ingesting, transcribing, and scoring interactions.
Free planWebAPI
- 4
MaxContact Auto QA
MaxContact Auto QA uses AI to score contact centre conversations against customizable quality criteria and links each evaluation to transcript evidence.
WebAPIExtensionWindows7.4From £80 a month - 5
Scorebuddy Conversation Analytics
Scorebuddy Conversation Analytics analyzes customer interactions to show why people make contact, how they feel, and what other teams should know.
WebAPI7.2From $24 a month - 6
Cresta
WebAPIExtension6.9From $150,000 a year - 7
Five9 Interaction Analytics
Five9 Interaction Analytics analyzes recorded customer conversations to help contact centers understand customer experience and agent performance.
WebAPI6.9From $119 a month - 8
Call Optix
Call Optix is an AI call analytics and intelligence platform for sales teams, call centers, customer success teams, and small businesses.
WebAPI6.4From $149 a month - 9
OttoQA
OttoQA evaluates contact center interactions against a customer’s existing quality assurance forms, producing evaluations, behavior trends, coaching…
Web6.3$1.01 usage-based - 10
Talkdesk Workforce Management
AndroidiOSWeb6.3From $165 a month - 11
Belter
Free planWeb6.1$19 usage-based - 12
Daisee
Daisee is web software for contact centres that analyzes voice and chat interactions for quality assurance, compliance, and operational insight.
Web6.1From $99 a month - 13
Ender Turing Quality Management
Free planWeb6.1From $39 a month - 14
IrisAgent AutoQA
Free planWeb6.1From $500 a month - 15
QEval
QEval is a contact-center performance platform that evaluates conversations involving human agents, AI agents, voice bots, chat copilots, and IVR flows.
WebAPI6.1 - 16
Sprinklr Service
Sprinklr Service is a paid enterprise contact-center platform that unifies customer service across more than 30 voice, social, and digital channels.
WebAPI6.1 - 17
TouchPoint One Quality Management
TouchPoint One Quality Management is a web-based quality management product for organizations that review and score service interactions across channels.
WebAPI6.1From $29.23 a month - 18
Surveypal
WebAPI6.0 - 19
Xdroid Customer Interaction Intelligence Platform
Xdroid Customer Interaction Intelligence Platform analyzes customer conversations and interactions to provide insight into customer experience and…
WebAPISelf-hosted6.0 - 205.9From $4 a month
- 21
5.9 - 22
AmplifAI Quality Assurance
AmplifAI Quality Assurance transcribes and evaluates customer interactions, then links quality findings to coaching, performance, and recognition workflows.
WebAPISelf-hosted5.8 - 23
Dixa
API5.7From €89 a month - 24
5.7From $75 a month - 25
Puzzel AI
Puzzel AI is a web-based customer-service offering from Puzzel AI, headquartered in Oslo and founded in 1998.
Web5.7 - 26
SQM CX Quality
SQM CX Quality is a paid, AI-powered quality assurance platform for contact centers.
WebAPISelf-hosted5.7 - 275.5
- 28
5.5From $110 a month - 29
Talkdesk Quality Management
Talkdesk Quality Management is a web-based quality management product for omnichannel teams.
Web5.5From $165 a month - 30
5.4