18.8
Free planOpen sourceAndroidiOSWeb
Alternatives to Genesys Cloud CX
Genesys Cloud CX supports contact centers with voice and digital channels, skill-based routing, IVR, outbound campaigns, analytics, and workforce management. Its plans extend from voice-focused service to omnichannel tools such as quality assurance, compliance, knowledge, Agent Copilot, and predictive routing. It also connects with Salesforce, ServiceNow, AppFoundry, and open APIs, and runs on web, Windows, macOS, iOS, and Android. The entry price is $75 per user per month…
28.7
Amazon Connect Customer is an AI-based customer experience service for handling interactions from proactive outreach through self-service and agent assistance.
AndroidiOSWeb
38.5
Agentforce Contact Center is paid contact-center software available on web, iOS, and Android.
AndroidiOSWeb
- 4
CallHub
CallHub provides campaign and digital organizing tools for calling, voice broadcasts, texting, relational organizing, and workflow automation.
Free planAndroidiOSWebAPI8.5Free plan - 5
Freshcaller
Freshcaller is a cloud-based contact center for customer support, sales, IT, and HR teams.
Free planAndroidiOSWeb8.4From $15 a month - 6
Dialpad Support
Dialpad Support is a contact center platform for customer support teams, combining voice and digital channels with AI tools, coaching, analytics,…
AndroidiOSWebAPI8.4From $8,095 a month - 7
Nextiva
Nextiva is a hosted VoIP phone system for business communications, with voice calling, messaging and collaboration tools.
AndroidiOSWebAPI8.4From $15 a month - 8
Comm100 Contact Center
Comm100 Contact Center is an omnichannel customer service platform for companies handling support across different channels.
AndroidiOSWebAPI8.3 - 9
MyOperator
MyOperator combines cloud calling, WhatsApp, and AI-powered chat and voice bots in a customer communication platform.
AndroidiOSWebAPI8.3From ₹5,000 a month - 10
Ringover
Ringover is a paid business communications service available on the web, Windows, macOS, Linux, iOS, and Android.
AndroidiOSWebAPI8.3 - 11
GoTo Contact Center
GoTo Contact Center is a paid contact center service for inbound and outbound calling, with omnichannel digital channels.
AndroidiOSWebAPI8.2From $29.95 a month - 12
Knowlarity Cloud Contact Center
Knowlarity Cloud Contact Center is a hosted platform for tracking, monitoring, and analyzing calls in real time.
AndroidiOSWebAPI8.2From ₹16,800 a year - 13
Luware Nimbus
Luware Nimbus is a cloud contact center and customer experience platform built around Microsoft Teams.
AndroidiOSWebAPI8.1 - 14
CloudTalk AI Voice Agent
CloudTalk AI Voice Agent combines an AI-powered business phone system with voice agents for small and mid-sized sales and support teams.
AndroidiOSWebAPI8.0 - 15
Zoom Contact Center
AndroidiOSWebAPI7.9From $69 a month - 16
Daktela Contact Center
Daktela Contact Center is an AI-powered customer service platform that brings voice calls, live chat, email, and social media into one system.
AndroidiOSWebAPI7.9From €12 a month - 17
Ringflow Contact Center
AndroidiOSWeb7.9From $7.99 a month - 18
Webex App
Webex App combines messaging and meetings across web, Windows, macOS, iOS, and Android.
Free planAndroidiOSWebmacOS7.9Free plan - 19
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, connects customer interactions with enterprise systems, data, AI, and workflows.
WebAPISelf-hosted7.8From $48 a month - 20
UJET
AndroidiOSWebAPI7.8From $65 a month - 21
KrispCall
AndroidiOSWebExtension7.8From $12 a month - 22
DialPhone Contact Center
DialPhone Contact Center brings voice, digital messaging channels and workforce tools together for support and sales operations.
AndroidiOSWebAPI7.8From $65 a month - 23
Odigo
Odigo is a European provider, operator, integrator, and publisher of AI-driven contact center as a service software.
AndroidiOSWebAPI7.7From €40 a month - 24
Mitel CX
Mitel CX is a customer engagement and contact center platform for voice, digital, and AI-assisted conversations.
AndroidiOSWebAPI7.6 - 25
Exotel Contact Center
Exotel Contact Center is a cloud platform for managing inbound and outbound calls alongside messaging, chatbot interactions, social media engagement,…
WebAPILinuxmacOS7.6 - 26
TeleCMI
AndroidWebAPILinux7.6From $5 a month - 27
Microsoft Dynamics 365 Sales
AndroidiOSWebAPI7.6 - 28
RingCentral RingCX
RingCentral RingCX is an omnichannel contact center for managing customer interactions with human and AI agents.
WebAPImacOSWindows7.5From $65 a month - 29
Twilio Flex
Twilio Flex is a paid, omnichannel contact center that combines AI assistance with human agents.
WebAPISelf-hosted7.5From $150 a month - 30
C-Zentrix Contact Center
C-Zentrix Contact Center is a web-based contact center platform with inbound calling, an outbound dialer, an IVR builder, and omnichannel digital channels.
Free planAndroidiOSWebAPI7.5Free plan