Freshsales

Visit site Alternatives

Score9.3

Rank#2 of 242

From$0.75/mo

Free planYes

Free trialYes

Runs onAndroid, API, Browser extension, iOS, Web

Summary

Freshsales is a customer relationship management platform for sales teams, combining lead management, customer communication, and deal tracking. Teams can capture, qualify, route, and track leads, view contact histories, customize pipeline stages, and forecast revenue. Built-in chat, email, and phone tools centralize customer interactions, with integrations extending channels to Facebook Messenger and WhatsApp Business. Kanban views use drag-and-drop cards. Freddy AI can highlight leads and deals, provide insights, recommend closing actions, and help write emails. Automation options include task management, assignment rules, sales sequences, workflows, and internal notifications. Freshsales offers iOS and Android apps with offline mode, voice notes, check-in, Google Maps synchronization, and Gmail and Outlook add-ons. The free plan supports up to three users. Paid plans start at $9 per user per month billed annually. A 21-day trial provides access to the fully loaded CRM; accounts are suspended if users do not continue afterward. The CRM also offers more than 100 app integrations through Freshworks Marketplace and APIs for custom integrations.

Who it is for

Freshsales may suit sales teams that need lead tracking, customer communications, and deal pipeline management. Its mobile apps include offline tools for working away from a connection.

What is good

Free plan supports up to three users.
Built-in chat, email, and phone tools.
Freddy AI provides lead and deal insights.
Mobile app includes offline mode and voice notes.
Integrates with more than 100 apps.

What to know first

Paid plans start at $9 per user per month billed annually.
Trial accounts are suspended if users do not continue afterward.
Free plan is limited to three users.

Verdict

Freshsales brings lead management, communication channels, pipeline views, and sales automation together. Its free tier is capped at three users, and trial users need to continue on a plan to avoid account suspension.

Freshsales plans and pricing

All plans

Free Free up to 3 users freshworks.com · 28 Sept 2026

Growth $9/mo Billed annually Kanban view · Contact lifecycle stages · Chat, email, and phone · Email templates · Custom fields · Basic workflows freshworks.com · 28 Sept 2026

Pro $39/mo Billed annually Contact scoring · Deal insights · Custom sales activities · Territory management · Sales sequences freshworks.com · 28 Sept 2026

Enterprise $59/mo Billed annually Forecasting insights · Field-level permissions · Custom modules · Sandbox · Audit logs freshworks.com · 28 Sept 2026

Growth $9/yr annually 500 marketing contacts · Kanban view · contact lifecycle stages · chat, email, phone · email templates · custom fields freshworks.com · 28 Sept 2026

Pro $39/yr annually 500 marketing contacts · contact scoring · deal insights · custom sales activities · territory management · sales sequences freshworks.com · 28 Sept 2026

Compared on CRM software

Free plan: Yesfreshworks.com
Paid from: $15/mofreshworks.com

Facts

Free plan: Yesfreshworks.com · 20 Sept 2026
Paid from: 9freshworks.com · 20 Sept 2026
Free trial: Yesfreshworks.com · 20 Sept 2026
Visual sales pipeline: Yesfreshworks.com · 20 Sept 2026
Email sync: Yesfreshworks.com · 20 Sept 2026
AI features: Yesfreshworks.com · 20 Sept 2026
Mobile app: Yesfreshworks.com · 20 Sept 2026
Starting price: Paid plans start at $9 per user per month, billed annually.freshworks.com · 28 Sept 2026
Free plan limit: The free plan supports up to 3 users.freshworks.com · 28 Sept 2026
Free trial: The trial lasts 21 days and requires no credit card.freshworks.com · 28 Sept 2026
Trial access: The trial provides access to the fully-loaded CRM.freshworks.com · 28 Sept 2026
Trial expiry: Accounts are suspended if users do not continue after the trial.freshworks.com · 28 Sept 2026
Supported channels: The CRM supports chat, email, and phone interactions.freshworks.com · 28 Sept 2026
Pipeline view: Users can plan sales processes with kanban views and drag-and-drop cards.freshworks.com · 28 Sept 2026
AI assistance: Freddy AI highlights leads and deals, provides insights, and writes emails.freshworks.com · 28 Sept 2026
Workflow automation: The Growth plan includes basic workflows for automating repetitive tasks.freshworks.com · 28 Sept 2026
Security practices: Servers are hosted in a data center with 24-hour surveillance and current security patches.freshworks.com · 28 Sept 2026
Security patching: Freshworks says its application is kept up to date with the latest security patches.freshworks.com · 28 Sept 2026
Team collaboration: The CRM provides productivity, collaboration, and insights for sales teams.freshworks.com · 28 Sept 2026
Customer count: Freshsales is trusted by more than 74,000 businesses worldwide.freshworks.com · 28 Sept 2026
Support email: Freshsales questions and signup support are available by email.freshworks.com · 28 Sept 2026
Payment methods: Visa, Mastercard, Discover, and American Express cards are accepted across currencies.freshworks.com · 28 Sept 2026
Free AI sessions: Paid plans include 500 chatbot sessions once per account.freshworks.com · 28 Sept 2026
Bot session duration: A chat bot session lasts a maximum of 24 hours.freshworks.com · 28 Sept 2026
Session validity: Bot session validity aligns with the payment cycle.freshworks.com · 28 Sept 2026
Product: Freshsales is an easy-to-use, AI-powered customer relationship management software solution built by Freshworks.freshworks.com · 28 Sept 2026
Lead management: Freshsales helps teams generate leads, capture, qualify, route, and track them with Freddy AI.freshworks.com · 28 Sept 2026
Customer view: Freshsales provides a 360-degree view of contacts throughout their buying journey.freshworks.com · 28 Sept 2026
Channels: Built-in email, phone, and chat centralize customer communications, with integrations including Facebook Messenger and WhatsApp Business.freshworks.com · 28 Sept 2026
Pipeline: Teams can track deals, customize pipeline stages, forecast revenue, and receive AI-powered closing recommendations.freshworks.com · 28 Sept 2026
Automation: Freshsales supports task management, auto-assignment rules, sales sequences, workflows, and internal notifications.freshworks.com · 28 Sept 2026
Integrations: Freshsales integrates with more than 100 apps through the Freshworks Marketplace and provides APIs for custom integrations.freshworks.com · 28 Sept 2026
Mobile: The Freshsales CRM mobile app is supported on both iOS and Android.crmsupport.freshworks.com · 28 Sept 2026
Mobile capability: The mobile app supports offline mode, Google Maps synchronization, check-in, voice notes, and Gmail and Outlook add-ons.freshworks.com · 28 Sept 2026
Security: Freshworks’ Trust Center lists ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 3, SOC 2 Type 2, and other compliance materials.trust.freshworks.com · 28 Sept 2026
Security practices: Freshworks states that it performs periodic code reviews, vulnerability assessments, and penetration testing, including independent third-party assessments.freshworks.com · 28 Sept 2026
Support: Freshsales support documentation includes integration guides for QuickBooks, Xero, Google contacts, SMS, Jira, Shopify, Microsoft Teams, WooCommerce, and Freshworks products.crmsupport.freshworks.com · 28 Sept 2026
Trial: The fully loaded CRM trial lasts 21 days, after which users select a plan and pay by credit card to continue.freshworks.com · 28 Sept 2026