18.8
Genesys Cloud CX is a contact-center platform for teams handling voice and digital customer service.
AndroidiOSWeb
Alternatives to Freshcaller
Freshcaller is a cloud contact center for customer support, sales, IT, and HR teams. It combines advanced inbound routing and multiple business numbers with an auto attendant, voicemail transcription, call recordings, post-call transcripts, lifecycle details, and live dashboards. Voice bots and speech-enabled IVR can handle repetitive queries, while team-, time-, and intent-based routing, queue callbacks, and routing automation help direct calls. Agents can also call from…
28.8
Free planOpen sourceAndroidiOSWeb
38.7
Amazon Connect Customer is an AI-based customer experience service for handling interactions from proactive outreach through self-service and agent assistance.
AndroidiOSWeb
- 4
Agentforce Contact Center
Agentforce Contact Center is paid contact-center software available on web, iOS, and Android.
AndroidiOSWebAPI8.5From $50 a month - 5
CallHub
CallHub provides campaign and digital organizing tools for calling, voice broadcasts, texting, relational organizing, and workflow automation.
Free planAndroidiOSWebAPI8.5Free plan - 6
Dialpad Support
Dialpad Support is a contact center platform for customer support teams, combining voice and digital channels with AI tools, coaching, analytics,…
AndroidiOSWebAPI8.4From $8,095 a month - 7
Nextiva
Nextiva is a hosted VoIP phone system for business communications, with voice calling, messaging and collaboration tools.
AndroidiOSWebAPI8.4From $15 a month - 8
Comm100 Contact Center
Comm100 Contact Center is an omnichannel customer service platform for companies handling support across different channels.
AndroidiOSWebAPI8.3 - 9
MyOperator
MyOperator combines cloud calling, WhatsApp, and AI-powered chat and voice bots in a customer communication platform.
AndroidiOSWebAPI8.3From ₹5,000 a month - 10
Ringover
Ringover is a paid business communications service available on the web, Windows, macOS, Linux, iOS, and Android.
AndroidiOSWebAPI8.3 - 11
GoTo Contact Center
GoTo Contact Center is a paid contact center service for inbound and outbound calling, with omnichannel digital channels.
AndroidiOSWebAPI8.2From $29.95 a month - 12
Knowlarity Cloud Contact Center
Knowlarity Cloud Contact Center is a hosted platform for tracking, monitoring, and analyzing calls in real time.
AndroidiOSWebAPI8.2From ₹16,800 a year - 13
Luware Nimbus
Luware Nimbus is a cloud contact center and customer experience platform built around Microsoft Teams.
AndroidiOSWebAPI8.1 - 14
CloudTalk AI Voice Agent
CloudTalk AI Voice Agent combines an AI-powered business phone system with voice agents for small and mid-sized sales and support teams.
AndroidiOSWebAPI8.0 - 15
Zoom Contact Center
AndroidiOSWebAPI7.9From $69 a month - 16
Daktela Contact Center
Daktela Contact Center is an AI-powered customer service platform that brings voice calls, live chat, email, and social media into one system.
AndroidiOSWebAPI7.9From €12 a month - 17
Ringflow Contact Center
AndroidiOSWeb7.9From $7.99 a month - 18
Webex App
Webex App combines messaging and meetings across web, Windows, macOS, iOS, and Android.
Free planAndroidiOSWebmacOS7.9Free plan - 19
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, connects customer interactions with enterprise systems, data, AI, and workflows.
WebAPISelf-hosted7.8From $48 a month - 20
UJET
AndroidiOSWebAPI7.8From $65 a month - 21
KrispCall
AndroidiOSWebExtension7.8From $12 a month - 22
DialPhone Contact Center
DialPhone Contact Center brings voice, digital messaging channels and workforce tools together for support and sales operations.
AndroidiOSWebAPI7.8From $65 a month - 23
Odigo
Odigo is a European provider, operator, integrator, and publisher of AI-driven contact center as a service software.
AndroidiOSWebAPI7.7From €40 a month - 24
Mitel CX
Mitel CX is a customer engagement and contact center platform for voice, digital, and AI-assisted conversations.
AndroidiOSWebAPI7.6 - 25
Exotel Contact Center
Exotel Contact Center is a cloud platform for managing inbound and outbound calls alongside messaging, chatbot interactions, social media engagement,…
WebAPILinuxmacOS7.6 - 26
TeleCMI
AndroidWebAPILinux7.6From $5 a month - 27
Microsoft Dynamics 365 Sales
AndroidiOSWebAPI7.6 - 28
RingCentral RingCX
RingCentral RingCX is an omnichannel contact center for managing customer interactions with human and AI agents.
WebAPImacOSWindows7.5From $65 a month - 29
Twilio Flex
Twilio Flex is a paid, omnichannel contact center that combines AI assistance with human agents.
WebAPISelf-hosted7.5From $150 a month - 30
C-Zentrix Contact Center
C-Zentrix Contact Center is a web-based contact center platform with inbound calling, an outbound dialer, an IVR builder, and omnichannel digital channels.
Free planAndroidiOSWebAPI7.5Free plan