18.0
OneSignal is a messaging platform for reaching audiences through mobile and web push, email, in-app messaging, RCS, SMS, and Live Activities.
Free planAndroidiOSWeb
Best Customer Engagement Software in 2026
Customer engagement software helps teams send messages, guide users through products and tailor campaigns. Tools in this category can run on the web, through an API, or with mobile and desktop apps and extensions. Compare the channels you need, such as in-app messages and mobile push, with campaign automation, audience segmentation and included contacts. If you use a Xiaomi, Redmi or POCO device, check for an…
27.7
Intercom is a customer messaging and support platform for businesses serving customers through a website, app, or product experience.
AndroidiOSWeb
37.2
Chameleon helps software teams shape in-app experiences around products, users, and their journeys.
WebAPIExtension
- 4
Userpilot
Userpilot is a product growth platform for non-technical teams to create in-app experiences, understand user behavior, and act on it without writing code.
AndroidiOSWebAPI7.2From $299 a month - 5
Braze
AndroidiOSWebAPI7.0 - 6
Insider One
Insider One is a paid customer engagement platform for marketing teams, with web, Android, iOS, and API platforms listed.
AndroidiOSWebAPI6.8 - 7
Customer.io
AndroidiOSWeb6.7From $100 a month - 8
WebEngage
WebEngage is a marketing automation suite for consumer businesses that combines customer data, analytics, personalization, and engagement channels.
AndroidiOSWebAPI6.7 - 9
Appcues
Appcues creates in-product experiences for user onboarding, feature adoption, feedback collection, and reducing support load without engineering help for every change.
AndroidiOSWebAPI6.6 - 10
Salesforce Marketing Cloud Engagement
Salesforce Marketing Cloud Engagement is a paid platform for email, SMS, push notifications, and cross-channel customer journeys.
WebAPI6.6From $2,000 a month - 11
Zeta Marketing Platform
Zeta Marketing Platform brings paid, owned and earned media together to help businesses acquire, grow and retain customers.
AndroidiOSWebAPI6.6 - 12
Optimove
Optimove is a customer experience platform for consumer brands that brings customer data, AI decisioning, multichannel campaigns, personalization,…
AndroidiOSWebAPI6.5 - 13
ContactPigeon Predictive Insights
ContactPigeon Predictive Insights helps retailers identify valuable shoppers, spot churn risk, personalize recommendations, and trigger customer journeys across channels.
WebAPI6.4From $50 a month - 14
Iterable
AndroidiOSWebAPI6.4 - 15
Airship Experimentation
Airship Experimentation provides testing and measurement tools for optimizing app and web experiences against specific goals.
AndroidiOSWebAPI6.3 - 16
Blueshift
WebAPI6.3From $1,250 a month - 17
Listrak
Listrak is a cross-channel marketing platform designed for retailers and ecommerce brands.
WebAPIExtension6.3 - 18
Qualified Signals
Qualified Signals is paid account-based sales intelligence for identifying B2B accounts showing buying intent.
AndroidiOSWeb6.2 - 19
Oracle Responsys
WebAPI6.1From $2 a year - 20
Xtremepush
Xtremepush is a CRM and loyalty marketing platform that collects and unifies player data in real time for personalized campaigns.
AndroidiOSWebAPI6.1 - 21
5.1 - 22
Pendo Listen
Web5.0 - 234.8
- 244.7
Choosing well
Check the platforms you need
The listed platform options include web, API, iOS, Android, browser extension and macOS. Confirm that the service has an Android app if you need to manage engagement from a Xiaomi, Redmi or POCO phone.
A web version may cover browser work, while an API or extension can fit a wider workflow. Check feature coverage by platform before choosing.
Match engagement channels
Compare the engagement channels supported by a service, including in-app engagement and mobile push. Pick a tool that reaches customers through the channels your product uses.
Look at campaign automation and audience segmentation alongside channels, since these affect how messages are targeted and timed.
Review contact limits
Included contacts are a comparison point in this category. Check how a plan defines contacts and whether that allowance fits your audience before committing.
Pricing may be listed as a starting amount or provided on request. For example, ContactPigeon Predictive Insights lists a price from $50 per month, while Chameleon lists pricing from $279.
Use free plans and trials carefully
A free plan or free trial can let you assess a service before paying. Check what features and contact allowances are included, and note the trial period when one is stated.
Appcues lists no free plan, while Chameleon and ContactPigeon Predictive Insights list 14-day trials.
Questions people ask
Do these tools have Android apps?
Android is one of the platform types represented in this category, but support differs by product. Check the individual service for an Android app and feature coverage.
Which engagement features should I compare?
Compare engagement channels, campaign automation, in-app engagement, audience segmentation, mobile push and included contacts.
Can I start without paying?
A free plan or free trial may be available. Check the service details: Appcues lists no free plan, while Chameleon and ContactPigeon Predictive Insights list 14-day trials.
Do services list their prices?
Pricing formats differ. Adobe Journey Optimizer Web Personalization and Appcues list pricing on request; other entries show starting prices or monthly pricing.
Which platforms can these services use?
Platform types represented here are web, API, iOS, Android, browser extension and macOS. Confirm support for the platform and features you need.