Stonly

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Score6.8

Rank#78 of 138

PriceFree

Free planYes

Free trialYes

Runs onAndroid, iOS, Web

Summary

Stonly is a customer-service knowledge platform for interactive guides, articles, knowledge bases, and AI features. Guides combine step-by-step directions with choices, so customers or employees can follow paths suited to their circumstances. Teams can embed guides on web pages, help centers, and web or mobile apps using no-code triggers. The knowledge base includes analytics, versioning, rights management, and multimedia content alongside articles and guides. AI Answers uses structured content to respond to questions, surface relevant guides, and support automated multi-step resolutions. Listed integrations include Zendesk, Salesforce, Freshworks, ServiceNow, Slack, Google Drive, Notion, and Zapier. Basic lists 400 guide views per month, five published guides, one language, and one team member; Small Business lists 4,000 guide views and five team members. New accounts get a 14-day Small Business trial, then move to Basic at no charge if they do not upgrade. Stonly says that if monthly guide views exceed a plan limit for two consecutive months, it will upgrade the account after advance email notice. The platform also lists onboarding checklists, product tours, walkthroughs, mobile app support, and localization.

Who it is for

Stonly may suit customer-service teams that need interactive guidance, knowledge articles, or AI-supported answers for customers and support representatives. Teams should consider the listed guide-view limits and account-upgrade terms.

What is good

Guides can be embedded using no-code triggers.
Knowledge base includes analytics and versioning.
AI Answers can surface relevant guides.
Lists integrations with major support and collaboration tools.

What to know first

Basic lists 400 guide views per month.
Basic includes only five published guides.
Exceeded view limits can lead to an account upgrade.

Verdict

Stonly brings guides, knowledge management, and AI Answers together for customer service. Review plan limits and the view-based upgrade policy before choosing a plan.

Stonly plans and pricing

All plans

Basic Not published 400 guide views/mo · 5 published guides · 1 language · 100 steps per guide · 1 team member stonly.com · 21 Sept 2026

Small Business Not published 4,000 guide views · 5 team members · 1 knowledge base stonly.com · 21 Sept 2026

Enterprise Not published Unlimited knowledge bases · SSO compatibility · Private knowledge bases · Help desk integrations · AI Agents · Priority support stonly.com · 21 Sept 2026

Basic Free 400 guide views/mo · 5 published guides · single language · up to 100 steps per guide · 1 team member stonly.com · 30 Sept 2026

Small Business Not published 4,000 guide views · 5 team members · 1 knowledge base · unlimited guides and tours · multiple languages stonly.com · 30 Sept 2026

Enterprise Not published Custom plan · help desk integrations · AI Agents · automations · SSO · private knowledge bases · guide views and team members as needed stonly.com · 30 Sept 2026

Compared on knowledge base software

Free plan: Yesstonly.com
Onboarding checklists: Yesstonly.com

Facts

Product: Stonly provides a knowledge platform for customer service with interactive guides, articles, knowledge bases, and AI features.stonly.com · 30 Sept 2026
Interactive guides: Guides use step-by-step instructions and choices to give customers or employees paths tailored to their situation.stonly.com · 30 Sept 2026
In-context delivery: Guides can be embedded on web pages, help centers, and web or mobile apps using no-code triggers.stonly.com · 30 Sept 2026
Knowledge management: The knowledge base supports standard articles and interactive guides, with analytics, versioning, rights management, and multimedia content.stonly.com · 30 Sept 2026
AI Answers: AI Answers uses structured, metadata-rich content to answer questions, show relevant guides, and support automated multi-step resolutions.stonly.com · 30 Sept 2026
Integrations: The integrations page lists tools including Zendesk, Salesforce, Freshworks, ServiceNow, Slack, Google Drive, Notion, and Zapier.stonly.com · 30 Sept 2026
Target users: Stonly describes its knowledge base as built for customer service and says it helps customers, support representatives, and AI resolve cases.stonly.com · 30 Sept 2026
Plan limits: If monthly guide views exceed the plan limit for two consecutive months, Stonly says it will upgrade the account and provide advance email notice.stonly.com · 30 Sept 2026
Trial and downgrade: New accounts get a 14-day Small Business trial and then downgrade to Basic if they do not upgrade, with no charge.stonly.com · 30 Sept 2026
Security and compliance: Stonly's Trust Center lists HIPAA, GDPR, and a SOC 2 Type 2 report under compliance.trust.stonly.com · 30 Sept 2026
Enterprise support: The Enterprise plan lists priority support and dedicated customer success.stonly.com · 30 Sept 2026
Company: The legal notice identifies the company as Stonly SAS and gives its address as 43 Rue du Président Wilson, 92300 Levallois-Perret, France.stonly.com · 30 Sept 2026