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Gainsight PX

Gainsight PX combines product analytics with tools for in-app guidance, engagement, and feedback.

Place
#13 of 31
Score
6.7
Gainsight PX's website

What Gainsight PX is

Gainsight PX combines product analytics with tools for in-app guidance, engagement, and feedback. Teams can examine usage visualizations, activation, paths and funnels, feature adoption, segments, and adoption risks or friction points. It also supports personalized in-app guides and engagements, email engagements, and an In-App Hub knowledge center bot. Surveys include NPS, CSAT, and CES, with targeting and feedback analysis. PX supports web, mobile, and desktop products, including native iOS, Android, React Native, and Windows desktop; C# and Java SDKs are available for custom desktop apps. The REST API works with users, accounts, and events, can create custom events, and retrieves historical data for up to 190 days per call. Pricing is available on request, with no free plan and a free trial available. Web setup requires developer assistance to install its tag and code the identify call; without those steps, analytics and engagements do not function.

Good

  • Path, funnel, and adoption analysis
  • In-app guides and targeted surveys
  • Supports native mobile and Windows desktop
  • REST API accesses events and historical data

Watch out

  • No free plan
  • Pricing is available on request
  • Web setup requires developer assistance
  • Enterprise features unavailable in Essentials

Who it suits

PX suits product teams seeking analytics alongside in-product guidance and survey tools across web, mobile, or desktop products. Teams should be prepared for developer help with web installation.

Verdict

Gainsight PX combines adoption analytics with user guidance and feedback tools across several runtimes. Its developer-dependent web setup and request-only pricing are important considerations before selecting it.

Plans and prices

From Gainsight PX's own pricing page, checked 30 Sep 2026.

All about pricing
PlanPriceWhat it gives you
PX EnterprisePriced on request1K events per MAU/month · 1 product tag included · up to 30 additional tags · 36-month data retention · up to 500K emails/month, extendable · enterprise security features
PX EssentialsPriced on request1K events per MAU/month · 1 product tag included · up to 3 additional tags · 36-month data retention · up to 100K emails/month, extendable

The facts

Each one read from Gainsight PX's own pages, with the date it was checked.

What it does

Analytics capabilities
The product page describes path and funnel analysis, feature instrumentation, segmentation, and analysis of adoption risks and friction points.checked 30 Sep 2026
API
The PX REST API can access users, accounts, and events, create custom events, and fetch historical event data; its documentation states a maximum historical date range of 190 days per call.checked 30 Sep 2026
Integrations
PX integration documentation lists AWS S3, Google Cloud Storage, Segment, Crowdin, Electron, FullStory, Slack, Zendesk, Salesforce, and Gainsight CS integrations.checked 30 Sep 2026
Pricing
Gainsight’s pricing page directs PX buyers to request pricing and does not display a price.checked 30 Sep 2026
Product analytics
Gainsight PX provides product analytics, usage visualizations, and activation tracking to help teams understand user behavior and product adoption.checked 30 Sep 2026
Security
Gainsight’s security page lists role-based access controls, transport and at-rest encryption, and SOC II compliance among its security and privacy protocols.checked 30 Sep 2026
Setup requirement
The web installation guide says developer assistance is needed to install the PX tag and code the identify call, and that analytics and engagements do not function without them.checked 30 Sep 2026
Support
PX support is available through in-product feedback, email, the PX Community, and the Help Center.checked 30 Sep 2026
Supported runtimes
Gainsight says PX supports web, mobile, and desktop, including native iOS, Android, React Native, and Windows desktop, with C# and Java SDKs for custom desktop apps.checked 30 Sep 2026
Surveys
PX offers in-app surveys, including NPS, CSAT, and CES surveys, with targeting and feedback analysis.checked 30 Sep 2026

The company

Founded
2009checked 28 Sep 2026
Headquarters
San Francisco, California, USAchecked 28 Sep 2026

Money

Free trial
Gainsight offers a PX trial signup page, but the opened page does not state the trial duration.checked 30 Sep 2026
Plan differences
The package comparison lists multiple Knowledge Center bots, advanced enterprise integrations, cross-tag tracking, and enterprise security as Enterprise features unavailable in Essentials.checked 30 Sep 2026

Where it runs

In-app engagement
PX supports personalized in-app guides and engagements, email engagements, and an In-App Hub knowledge center bot.checked 30 Sep 2026

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