Gainsight PX
6.7#13 in customer onboarding softwareAndroidiOSWebAPI
VisitGainsight PX vs StepBeam
What both publish
| Fact | Gainsight PX | StepBeam |
|---|---|---|
| API | The PX REST API can access users, accounts, and events, create custom events, and fetch historical event data; its documentation states a maximum historical date range of 190 days per call. | A REST API is documented at api.productguide.io/v1; requests use bearer API keys and are limited to 1,000 requests per minute per key. |
| Integrations | PX integration documentation lists AWS S3, Google Cloud Storage, Segment, Crowdin, Electron, FullStory, Slack, Zendesk, Salesforce, and Gainsight CS integrations. | GetApp lists Zapier and Slack as StepBeam integrations. |
| Security | Gainsight’s security page lists role-based access controls, transport and at-rest encryption, and SOC II compliance among its security and privacy protocols. | The privacy policy lists TLS encryption in transit, access controls, regular security reviews and secure development practices. |
| Support | PX support is available through in-product feedback, email, the PX Community, and the Help Center. | GetApp lists email/help-desk, FAQs/forum and knowledge-base support, with documentation as a training option. |
| Surveys | PX offers in-app surveys, including NPS, CSAT, and CES surveys, with targeting and feedback analysis. | StepBeam supports targeted in-app NPS surveys with scheduling, trend tracking and automated follow-ups. |
Gainsight PX plans
- PX EnterprisePriced on request
- PX EssentialsPriced on request
StepBeam plans
- FreeFree
- Growth$124 a month
- Business$319 a month
Pick Gainsight PX if…
PX suits product teams seeking analytics alongside in-product guidance and survey tools across web, mobile, or desktop products. Teams should be prepared for developer help with web installation.
Pick StepBeam if…
StepBeam suits product managers, designers, and customer-success teams creating and iterating on in-app guides without engineering hand-offs. It is aimed at teams that need onboarding flows, targeted guidance, or adoption analytics.