Alternatives to Microsoft System Center Service Manager

18.4

GLPI

GLPI is an IT management platform covering helpdesk tickets, asset inventory, and service management.

Open sourceAndroidiOSWeb

From €19 a month

VisitDetails

28.4

Jira

Jira is a project management tool for teams that need to plan, organize and track work.

Free planAndroidiOSWeb

Free plan

VisitDetails

38.0

ManageEngine ServiceDesk Plus

AndroidiOSWeb

From $10 a month

VisitDetails

4. 4

   Freshservice

   Freshservice is an AI-powered IT management solution designed to simplify employee experiences.

   AndroidiOSWebAPI
   7.9From $19 a month
   Visit
5. 5

   InvGate Service Desk

   AndroidiOSWebAPI
   7.9From $500 a year
   Visit
6. 6

   iTop

   iTop is open-source IT service management and configuration management database software for handling service requests and the systems behind them.

   Free planOpen sourceWebAPILinuxmacOS
   7.9Free plan
   Visit
7. 7

   SysAid

   SysAid is an IT service management platform for handling incidents, service requests, changes, and problems.

   AndroidiOSWebAPI
   7.9From $89 a month
   Visit
8. 8

   TOPdesk

   TOPdesk is service management software for teams handling tickets, service requests, knowledge, and assets across IT, Facility Management, and HR.

   AndroidiOSWebAPI
   7.8From £51 a month
   Visit
9. 9VI

   Vivantio

   Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams.

   Free planWebAPISelf-hosted
   7.6Free plan
   Visit
10. 10

    SymphonyAI IT Service Management

    SymphonyAI IT Service Management is a web-based service management offering built on Apex Aspen, SymphonyAI’s AI-powered enterprise IT service management platform.

    AndroidiOSWebAPI
    7.4From $89 a month
    Visit
11. 11

    SolarWinds Service Desk

    SolarWinds Service Desk is a cloud-based IT service management platform with incident, asset, configuration, and change management tools.

    AndroidiOSWebAPI
    7.2From $39 a month
    Visit
12. 12

    Automic Continuous Delivery Automation

    Automic Continuous Delivery Automation orchestrates application releases and deployments, with real-time monitoring and release reporting.

    WebAPILinuxSelf-hosted
    6.5
    Visit
13. 13

    HaloITSM

    HaloITSM is a service management platform for IT teams and departments such as HR, Facilities, Finance and Legal, all under one platform and licence.

    AndroidiOSWebAPI
    6.5
    Visit
14. 14HI

    Hornbill IT Asset Management

    Hornbill IT Asset Management tracks hardware, software, cloud, and on-premise assets throughout their lifecycle.

    AndroidiOSWebAPI
    6.5
    Visit
15. 15OT

    OTRS

    OTRS is help desk and IT service management software for customer service, IT service management, and corporate security.

    AndroidiOSWebAPI
    6.3
    Visit
16. 16TI

    TeamDynamix ITSM

    AndroidiOSWebAPI
    6.0
    Visit
17. 17OS

    OpenText Service Management

    AndroidiOSWeb
    5.8
    Visit
18. 18

    EasyVista Service Manager

    EasyVista Service Manager is an IT service management platform for connecting service desk and operations work.

    WebSelf-hosted
    5.7
    Visit
19. 19

    Matrix42 Enterprise Service Management

    AndroidiOSWeb
    5.6
    Visit
20. 20UI

    USU IT Service Management

    USU IT Service Management is web-based software for organizing service work across IT and non-IT departments.

    Web
    5.0
    Visit
21. 21HS

    Hornbill Service Manager

    Web
    4.9
    Visit
22. 22

    ServiceNow Service Catalog

    ServiceNow Service Catalog is a web-based request portal for organizing employee requests and connecting them to approval and fulfillment processes.

    Web
    4.8
    Visit

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