ServiceNow Service Catalog

C tier on IT Service Catalog SoftwareScore 5.8 · #19 of 23

Android app: Not listed
Free plan: No
Runs on: Web

servicenow.com

Summary

ServiceNow Service Catalog is a web-based request portal for organizing employee requests and connecting them to approval and fulfillment processes. It supports eligibility rules, service ownership, approval workflows, and fulfillment automation, helping organizations manage the path from a request to its completion. Service Catalog is offered within ServiceNow’s ITSM plans. ITSM Foundation includes Service Catalog and Request Management alongside Incident Management, Asset Management and CMDB, Virtual Agent, and Workflow. ITSM Advanced adds major incident and on-call management, change management, problem management, and AI Voice Agents. ITSM Prime includes Foundation and Advanced capabilities, plus an L1 Service Desk AI Specialist, AI Agents for ITSM, an AI Agent for Digital End-User Experience, and DevOps Change Velocity. The service is available on the web. It is paid, has no free plan, and pricing is available on request.

Who it is for

It suits organizations that want a web request portal with eligibility rules, approvals, and automated fulfillment. Its plan context may also suit teams seeking Service Catalog alongside broader ITSM capabilities.

What is good

Request portal supports service requests.
Approval workflows are available.
Eligibility rules can guide requests.
Fulfillment automation is included.
Service ownership is supported.

What to know first

No free plan is available.
Pricing is available on request.
Web is the only listed platform.

Verdict

ServiceNow Service Catalog brings request intake, approval, eligibility, and fulfillment capabilities together in a web portal. Consider it if those workflows and its broader ITSM plan context fit your organization; pricing requires an inquiry.

ServiceNow Service Catalog plans and pricing

All plans

ITSM Foundation Not published Service Catalog and Request Management · Incident Management · Asset Management and CMDB · Virtual Agent · Workflow servicenow.com · 20 Sept 2026

ITSM Advanced Not published Includes ITSM Foundation · Major Incident Management and On-Call Management · Change Management · Problem Management · AI Voice Agents servicenow.com · 20 Sept 2026

ITSM Prime Not published Includes ITSM Foundation and Advanced · L1 Service Desk AI Specialist · AI Agents for ITSM · AI Agent for Digital End-User Experience · DevOps Change Velocity servicenow.com · 20 Sept 2026