ServiceNow Service Catalog

What ServiceNow Service Catalog is

ServiceNow Service Catalog is a web-based request portal for organizing employee requests and connecting them to approval and fulfillment processes. It supports eligibility rules, service ownership, approval workflows, and fulfillment automation, helping organizations manage the path from a request to its completion. Service Catalog is offered within ServiceNow’s ITSM plans. ITSM Foundation includes Service Catalog and Request Management alongside Incident Management, Asset Management and CMDB, Virtual Agent, and Workflow. ITSM Advanced adds major incident and on-call management, change management, problem management, and AI Voice Agents. ITSM Prime includes Foundation and Advanced capabilities, plus an L1 Service Desk AI Specialist, AI Agents for ITSM, an AI Agent for Digital End-User Experience, and DevOps Change Velocity. The service is available on the web. It is paid, has no free plan, and pricing is available on request.