Alternatives to Level AI Agent Assist

18.4

Amazon Q

Amazon Q is AWS software available on the web and Android, with options for developer and business use.

Free planAndroidiOSWeb

Free plan

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26.9

Cresta

WebAPIExtension

From $150,000 a year

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36.6

8x8 Contact Center

8x8 Contact Center is a customer-interaction platform for bringing agents, tools, and conversations together.

AndroidiOSWeb

Price on the maker’s site

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4. 4

   Google Agent Assist

   Google Agent Assist provides in-the-moment guidance for customer care representatives handling customer interactions.

   Free planWebAPI
   6.6$0.03 one-time
   Visit
5. 5

   Feelingstream

   Feelingstream analyzes calls, chats and emails for contact centres and sales teams, producing summaries, interaction scores and insights to guide…

   WebAPImacOSSelf-hosted
   6.1
   Visit
6. 6

   Sprinklr Service

   Sprinklr Service is a paid enterprise contact-center platform that unifies customer service across more than 30 voice, social, and digital channels.

   WebAPI
   6.1
   Visit
7. 7

   AgentAssist

   AgentAssist is a cloud-based generative AI speech analytics platform for contact centers, available through web and API.

   WebAPI
   5.9
   Visit
8. 8

   Balto QA

   Balto QA is a real-time contact-center AI platform for quality assurance, agent assistance, coaching, compliance, insights, and call summaries.

   WebAPImacOSWindows
   5.8
   Visit
9. 9MA

   Mitel Agent Assist

   Mitel Agent Assist is a web-based assistant powered by Google Cloud Contact Center AI and built as an extension to Mitel Virtual Agent.

   Web
   5.8
   Visit
10. 10VA

    Verint Agent Copilot

    Verint Agent Copilot is a collection of bots for automating repetitive contact center work.

    Web
    5.8
    Visit
11. 11

    Forethought Solve

    Forethought Solve is an AI agent for customer support that handles inquiries across chat, email, voice, SMS, Slack, mobile, and API.

    WebAPI
    5.7
    Visit
12. 12

    Collab Agent Assist

    Collab Agent Assist gives contact center agents live prompts and resources while they speak with customers.

    API
    5.6
    Visit
13. 13UU

    Uniphore U-Assist

    Uniphore U-Assist Real-Time Guidance Agent is a web-based tool that gives contact center agents contextual help during conversations and automates after-call work.

    Web
    5.4
    Visit
14. 14AA

    Agent Assist (auto-AGENTS™)

    Agent Assist (auto-AGENTS™) is a web-based tool for contact-center teams that gives human agents real-time guidance while they handle conversations.

    Web
    5.3
    Visit
15. 15MC

    Minerva CQ

    Minerva CQ is an AI copilot for customer conversations, designed to support contact-center agents and service technicians before, during, and after interactions.
    5.3
    Visit
16. 16

    Puzzel Advanced Agent Assist

    Puzzel Advanced Agent Assist is a web-based AI assistant for customer service agents, offering information and recommendations drawn from ongoing conversations.

    Web
    5.3
    Visit
17. 17OA

    Observe.AI Real-Time Agent Assist

    API
    5.2
    Visit
18. 18LC

    LivePerson Copilot

    LivePerson Copilot is web-based software for guiding customer conversations across multiple channels.

    Web
    5.1
    Visit
19. 19OA

    OmVista AgentAssist

    OmVista AgentAssist provides real-time prompts, recommended actions, knowledge, and compliance guidance for customer-facing contact center interactions.
    5.1
    Visit
20. 20RA

    RingCentral AVA Agent Assist

    RingCentral AVA Agent Assist is paid, web-based software for contact-center support.

    Web
    4.9
    Visit
21. 21UC

    Uniphore Conversation Insights Agent

    Web
    4.9
    Visit
22. 22ZA

    Zoom AI Expert Assist

    Web
    4.8
    Visit
23. 23SA

    SESTEK Agent Assist
    4.3
    Visit

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