RingCentral AVA Agent Assist

What RingCentral AVA Agent Assist is

RingCentral AVA Agent Assist is paid, web-based software for contact-center support. It provides real-time guidance to agents during interactions, along with suggested replies and knowledge retrieval. The product supports multiple channels rather than a single communication format. It is offered through the RingCX plan, which lists unlimited minutes, core contact-center features, and AI tools. RingCentral was founded in 1999 and is headquartered in Belmont, California, United States. The listed plan does not show a price, so organizations must obtain pricing separately. AVA Agent Assist is positioned as an AI-assisted contact-center component rather than a standalone consumer app. Its real-time guidance can help agents receive prompts while handling conversations, while suggested replies provide response ideas. Knowledge retrieval supplies information during service interactions. Multichannel support indicates use across supported contact-center channels. The web platform therefore targets organizations evaluating agent-assistance capabilities within RingCX’s broader contact-center offering.