Collab Agent Assist
Collab Agent Assist gives contact center agents live prompts and resources while they speak with customers.
What Collab Agent Assist is
Collab Agent Assist gives contact center agents live prompts and resources while they speak with customers. It can surface relevant answers from a knowledge base, past cases, or product information, and detect tone, urgency, and key triggers. Suggested guidance includes replies and upsell scripts; after a call, agents can review a recap. Collab says the tool supports agents rather than replacing or overriding them, and that suggestions improve as teams use the product and provide feedback. It uses OpenAI models delivered through Microsoft Azure as part of Collab AI Studio. Named integrations include Microsoft Dynamics, Zendesk, and Salesforce; it can also connect to Collab CIH or be extended through APIs. The product sheet describes compatibility with Collab OneContact CC on premises and Nubitalk in the cloud. Collab offers cloud, on-premises, or hybrid deployments across its solutions, but does not specify which deployment options apply to Agent Assist. Pricing is on request, and the product page invites prospective customers to schedule a demo. The page does not name a security certification or compliance standard.
Good
- Surfaces answers from knowledge bases, past cases, and product information.
- Detects tone, urgency, and key triggers.
- Offers suggested replies and upsell scripts.
- Provides a recap after calls.
- Can be extended through APIs.
Watch out
- Pricing is available on request.
- No free trial is stated.
- No security certification or compliance standard is named.
Who it suits
It suits contact center teams looking for live agent guidance and less manual work. Teams using Microsoft Dynamics, Zendesk, Salesforce, Collab CIH, OneContact CC, or Nubitalk may find its named integrations and compatibility relevant.
Verdict
Agent Assist combines live conversation prompts, knowledge retrieval, and post-call recaps for contact center teams. Prospective customers need to request pricing and clarify deployment details for this product.
Plans and prices
From Collab Agent Assist's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Collab Agent Assist | Priced on request | Schedule a demo · pricing not stated |
The facts
Each one read from Collab Agent Assist's own pages, with the date it was checked.
What it does
- AI provider
- The product is built on OpenAI AI and delivered through Microsoft Azure.checked 4 Oct 2026
- Audience
- Collab describes its customers as contact centers, including enterprises and mid-sized teams in sectors such as telecom, banking, healthcare, and government.checked 4 Oct 2026
- Call summaries
- After a call, it provides a recap for the agent to review.checked 4 Oct 2026
- Contact center compatibility
- The product sheet says Agent Assist fits existing workflows using Collab OneContact CC on premises or Nubitalk in the cloud.checked 3 Oct 2026
- Conversation guidance
- It listens to live conversations and provides prompts and resources to agents in real time.checked 4 Oct 2026
- Deployment options
- Collab offers cloud, on-premises, or hybrid deployments across its solutions.checked 4 Oct 2026
- Guidance
- It listens to live conversations and provides agents with prompts and resources in real time.checked 3 Oct 2026
- Human oversight
- Collab says Agent Assist suggests guidance and does not replace or override agents.checked 4 Oct 2026
- Integrations
- The page names Microsoft Dynamics, Zendesk, and Salesforce, and says the product can connect to Collab’s CIH and be extended through APIs.checked 4 Oct 2026
- Intent and sentiment
- It detects tone, urgency, and key triggers to help agents provide support.checked 4 Oct 2026
- Knowledge retrieval
- It can surface answers from a knowledge base, past cases, or product information as the customer speaks.checked 4 Oct 2026
- Knowledge sources
- It can surface answers from a knowledge base, past cases, or product information while a customer speaks.checked 3 Oct 2026
- Learning
- Collab says the suggestions improve as teams use the product and provide feedback.checked 3 Oct 2026
- Purpose
- Agent Assist provides real-time AI support to contact center agents during customer conversations.checked 4 Oct 2026
- Security
- Collab describes Agent Assist as built on enterprise-grade OpenAI AI delivered through Microsoft Azure.checked 3 Oct 2026
- Security and compliance
- The reviewed Agent Assist page says the product runs on Microsoft Azure and OpenAI but does not name a security certification or compliance standard.checked 4 Oct 2026
- Suggestions
- It offers context-relevant suggested replies and upsell scripts.checked 4 Oct 2026
- Support and access
- Collab invites prospective customers to schedule a demo to discuss the product.checked 3 Oct 2026
- Support and purchase
- The Agent Assist page invites prospective customers to schedule a demo and download a product sheet; it does not state a price or trial.checked 4 Oct 2026
The company
- Company
- Collab describes itself as a contact center software provider present in more than 40 countries and part of Lumine Group.checked 3 Oct 2026
- Headquarters
- Avenida D João II, n 51, Bloco B, 2nd floor C, 1990–085 Lisbon, Portugalchecked 28 Sep 2026
Where it runs
- Platforms
- A product sheet describes Agent Assist as fitting into existing contact center workflows, including OneContact CC on premises and Nubitalk in the cloud.checked 4 Oct 2026
Alternatives to Collab Agent Assist
- 1
Amazon Q
Free planAndroidiOSWebAPI8.4Free plan - 2
Cresta
WebAPIExtension6.9From $150,000 a year - 3
8x8 Contact Center
AndroidiOSWebAPI6.6 - 4
Google Agent Assist
Free planWebAPI6.6$0.03 one-time - 5
Feelingstream
WebAPImacOSSelf-hosted6.1 - 6
Sprinklr Service
WebAPI6.1