Minerva CQ
Minerva CQ is an AI copilot for customer conversations, designed to support contact-center agents and service technicians before, during, and after interacti…
What Minerva CQ is
Minerva CQ is an AI copilot for customer conversations, designed to support contact-center agents and service technicians before, during, and after interactions. Before a conversation, it brings agents context by pulling and parsing omnichannel data from multiple sources in real time. During the exchange, it offers dialogue suggestions, behavioral cues, surfaced knowledge, and workflows that change in response to what is being said. Afterward, it can provide summaries, passive NPS and CSAT, key actions, and training opportunities. Its quality tools automate QA, monitor compliance, identify knowledge gaps and interaction complexity, and recommend training. Team leads and supervisors can view live interaction insights and cross-channel metrics. The API-first architecture is designed to connect with CRMs, knowledge bases, desktops, and voice, chat, and messaging channels; displayed integration logos include Talkdesk, Zendesk, Salesforce, and Genesys. Listed industries are eMobility, energy, communications, and healthcare. Minerva CQ says it conducts an annual independent SOC 2 Type 2 audit; GDPR support, HITRUST, and ISO 27001:2022 are marked in progress. Pricing is on request.
Good
- Provides dialogue suggestions and surfaced knowledge during conversations
- Workflows adapt to what is being said
- Automates quality assurance and compliance monitoring
- Supervisors can view cross-channel metrics
- API-first architecture supports multiple system types
Watch out
- Pricing is available only on request
- GDPR support, HITRUST, and ISO 27001:2022 are in progress
- Third-party penetration testing is ongoing
Who it suits
Minerva CQ suits contact-center teams and service technicians seeking in-conversation guidance, with supervisors who need real-time interaction insights. Its listed industry focus includes eMobility, energy, communications, and healthcare.
Verdict
Minerva CQ brings live agent guidance, post-interaction summaries, and quality monitoring into one customer-conversation product. Buyers should request pricing and confirm its integrations and security status meet their requirements.
The facts
Each one read from Minerva CQ's own pages, with the date it was checked.
What it does
- Adaptive workflows
- During a conversation, the surfaced workflow adapts in real time to what is being said.checked 8 Oct 2026
- After conversations
- It provides auto-summaries, passive NPS and CSAT, key actions, and identified training opportunities after interactions.checked 8 Oct 2026
- Before conversations
- The product pulls and parses omnichannel data from multiple sources in real time and surfaces context to agents.checked 8 Oct 2026
- Channels and architecture
- The product page says its API-first architecture is designed to integrate with CRMs, knowledge bases, desktops, and voice, chat, and messaging channels.checked 8 Oct 2026
- Deployment
- The solutions page claims its industry-specific LLMs can accelerate deployment times by 80%.checked 8 Oct 2026
- Industries
- The solutions page lists eMobility, energy, communications, and healthcare as verticals it serves.checked 8 Oct 2026
- Integration architecture
- Minerva CQ says its API-first architecture supports integration with CRMs, knowledge bases, desktops, and voice, chat, and messaging channels.checked 8 Oct 2026
- Intended users
- The product pages describe use by contact-center agents, team leads, supervisors, and service technicians.checked 8 Oct 2026
- Live guidance
- During conversations, it provides adaptive workflows, dialogue suggestions, behavioral cues, and knowledge surfacing.checked 8 Oct 2026
- Monitoring
- Team leads and supervisors can view real-time interaction insights and key metrics across channels, according to the product page.checked 8 Oct 2026
- Named integrations
- The homepage displays logos for Talkdesk, Zendesk, Salesforce, and Genesys among its trusted brands.checked 8 Oct 2026
- Penetration testing
- The security page describes third-party penetration testing as ongoing.checked 8 Oct 2026
- Product
- Minerva CQ describes itself as an AI copilot that guides agents during customer conversations.checked 8 Oct 2026
- Quality and training
- Minerva CQ says it automates quality assurance, monitors compliance, detects agent knowledge gaps and interaction complexity, and recommends relevant training.checked 8 Oct 2026
- Real-time assistance
- Assist coaches agents in voice, chat, or messaging with dialogue suggestions, behavioral cues, and surfaced knowledge.checked 8 Oct 2026
- Security
- Minerva CQ says it conducts an annual SOC 2 Type 2 audit by an independent third party.checked 8 Oct 2026
- Security audit
- The security page says Minerva CQ conducts an annual SOC 2 Type 2 audit by an independent third party.checked 8 Oct 2026
- Security status
- The security page labels GDPR support, HITRUST, and ISO 27001:2022 as in progress.checked 8 Oct 2026
- Security work in progress
- The security page marks GDPR support, HITRUST, and ISO 27001:2022 as in progress.checked 8 Oct 2026
- Supervisor monitoring
- Monitoring gives team leads and supervisors real-time insights into agent interactions and key metrics across channels.checked 8 Oct 2026
- Support
- The support page links to customer support and a knowledge base.checked 8 Oct 2026
- Training and QA
- Training automates quality assurance, monitors compliance, detects knowledge gaps and interaction complexity, and recommends relevant training.checked 8 Oct 2026
The company
- Headquarters
- The contact page lists an address at 440 North Wolfe Road, Sunnyvale, CA 94086.checked 8 Oct 2026
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