Verint Agent Copilot
Verint Agent Copilot is a collection of bots for automating repetitive contact center work.
What Verint Agent Copilot is
Verint Agent Copilot is a collection of bots for automating repetitive contact center work. Smart Transfer Bot uses context from multiple sources to route interactions, schedule callbacks, send SMS messages, or provide an agent-to-agent summary. Knowledge Automation Bot turns search results into an answer for agents using generative AI, while Coaching Bot offers in-the-moment guidance on next actions, soft skills, and sales assistance. Wrap Up Bot summarizes interactions to reduce manual after-call work. Agent Virtual Assistant draws on third-party applications and systems of record to provide information and perform tasks for agents. Verint says customers can begin with one bot or workflow and add others later. The bots can fit into existing workflows and an on-premises ecosystem without changing CX workflows or switching telephony or CCaaS. The open platform can connect with business applications, telephony, and data lakes. Verint presents the product for contact centers seeking to automate agent tasks, increase capacity, reduce costs, or improve customer experience. Pricing is available through sales and aligned to customer outcomes; no price is listed.
Good
- Five bots address transfers, knowledge, coaching, wrap-up, and assistance.
- Can start with one bot or workflow.
- Fits on-premises ecosystems without switching telephony or CCaaS.
- Connects with business applications, telephony, and data lakes.
Watch out
- No free plan is available.
- Pricing requires contacting sales.
- Available on web.
Who it suits
Agent Copilot suits contact centers looking to automate repetitive agent tasks or add guidance and summaries to agent workflows. It may be relevant to organizations that want to start with one bot and retain an on-premises ecosystem.
Verdict
Agent Copilot brings several forms of task automation and in-the-moment support into one bot collection. Buyers will need to contact sales for pricing and determine which workflow or bots fit their contact center.
Plans and prices
From Verint Agent Copilot's own pricing page, checked 5 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Verint Agent Copilot | Priced on request | Pricing aligned to outcomes; start with a single bot and scale · Contact sales for pricing |
The facts
Each one read from Verint Agent Copilot's own pages, with the date it was checked.
What it does
- After-call work
- Wrap Up Bot uses generative AI to summarize interactions, freeing agents from manually summarizing calls and improving consistency.checked 5 Oct 2026
- Agent coaching
- Coaching Bot provides in-the-moment, non-disruptive guidance for next best actions, soft skills, and sales assistance.checked 5 Oct 2026
- Agent Virtual Assistant
- The Agent Virtual Assistant uses context from third-party applications and systems of record to provide information and perform tasks on an agent’s behalf.checked 5 Oct 2026
- Available bots
- The page lists Smart Transfer Bot, Knowledge Automation Bot, Coaching Bot, Wrap Up Bot, and Agent Virtual Assistant.checked 5 Oct 2026
- Coaching Bot
- The Coaching Bot provides in-the-moment guidance for next best actions, soft skills, and sales assistance.checked 5 Oct 2026
- Compliance
- Verint’s cloud security page says its security practice follows PCI, GDPR, ISO, SOC 2, and HIPAA guidelines.checked 5 Oct 2026
- Deployment fit
- Verint says organizations can start with a single workflow and that Agent Copilot can fit an on-premises ecosystem without changing CX workflows or switching telephony/CCaaS.checked 5 Oct 2026
- Deployment flexibility
- The product page says customers can use the bots with an on-premises ecosystem and without changing CX workflows or switching telephony or CCaaS.checked 5 Oct 2026
- Integrations
- Verint says its open platform can connect with existing business applications, telephony, and data lakes.checked 5 Oct 2026
- Knowledge assistance
- Knowledge Automation Bot uses generative AI to summarize search results into a single answer curated for contact centers, with no additional authoring required.checked 5 Oct 2026
- Knowledge Automation Bot
- The Knowledge Automation Bot uses generative AI to summarize search results into an answer for contact center agents.checked 5 Oct 2026
- Pricing
- The Agent Copilot page invites customers to contact sales for pricing aligned to their outcomes; it does not list a price.checked 5 Oct 2026
- Pricing availability
- The product page directs prospective buyers to Get a Demo or Contact Sales and says pricing can be aligned to outcomes; it does not state a price.checked 5 Oct 2026
- Purpose
- Verint Agent Copilot Bots automate repetitive contact center work so agents can focus on customer conversations.checked 5 Oct 2026
- Security
- Verint’s cloud security page says recordings and databases are encrypted with AES 256 or better and data in transit with TLS 1.2 or better over HTTPS.checked 5 Oct 2026
- Smart Transfer Bot
- The Smart Transfer Bot analyzes context from multiple sources and can route an interaction, schedule a callback, send an SMS, or provide an agent-to-agent summary.checked 5 Oct 2026
- Smart transfers
- Smart Transfer Bot analyzes context from multiple sources and can route a customer, schedule a callback, send an SMS, or provide an agent-to-agent call summary.checked 5 Oct 2026
- Support
- Verint provides customer support and self-service options and directs customers to its customer support resources and Verint Connect portal.checked 5 Oct 2026
- Virtual assistant
- Agent Virtual Assistant uses context from third-party applications and systems of record to provide information and complete tasks on an agent’s behalf.checked 5 Oct 2026
- Who it is for
- The product is presented for contact centers seeking to automate agent tasks, increase capacity, reduce costs, or improve customer experience.checked 5 Oct 2026
- Workflow fit
- Verint says its Agent Copilot Bots fit into existing workflows and customers can start with one bot and add others later.checked 5 Oct 2026
- Wrap Up Bot
- The Wrap Up Bot uses generative AI to summarize interactions and reduce manual after-call work.checked 5 Oct 2026
The company
- Founded
- Verint was founded in 1994.checked 5 Oct 2026
- Headquarters
- Verint lists its address as 225 Broadhollow Road, Suite 130, Melville, NY 11747.checked 5 Oct 2026
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