8x8 Contact Center
6.6#3 in agent assist softwareAndroidiOSWebAPI
Visit8x8 Contact Center vs Verint Agent Copilot
Verint Agent Copilot
5.8#10 in agent assist softwareWeb
VisitWhat both publish
| Fact | 8x8 Contact Center | Verint Agent Copilot |
|---|---|---|
| Compliance | The product page displays compliance marks for HIPAA, ISO 27001, FISMA, GDPR, PCI DSS, and SOC 2 Type II. | Verint’s cloud security page says its security practice follows PCI, GDPR, ISO, SOC 2, and HIPAA guidelines. |
| Founded | 1987 | Verint was founded in 1994. |
| Headquarters | Campbell, California, United States | Verint lists its address as 225 Broadhollow Road, Suite 130, Melville, NY 11747. |
| Integrations | Its out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and its local CRM. | Verint says its open platform can connect with existing business applications, telephony, and data lakes. |
| Pricing | 8x8 describes Contact Center pricing as a custom plan and directs prospective customers to request a quote or chat with sales. | The Agent Copilot page invites customers to contact sales for pricing aligned to their outcomes; it does not list a price. |
| Purpose | 8x8 Contact Center brings agents, tools, and customer interactions together in a contact center platform. | Verint Agent Copilot Bots automate repetitive contact center work so agents can focus on customer conversations. |
| Security | 8x8 describes role-based access with SSO and MFA, encryption in transit and at rest, configurable password policies, and fraud monitoring. | Verint’s cloud security page says recordings and databases are encrypted with AES 256 or better and data in transit with TLS 1.2 or better over HTTPS. |
| Support | 8x8 says its experts are available by phone Monday through Saturday, 6am–6pm PT, and provides online support resources. | Verint provides customer support and self-service options and directs customers to its customer support resources and Verint Connect portal. |
8x8 Contact Center plans
- 8x8 Contact CenterPriced on request
Verint Agent Copilot plans
- Verint Agent CopilotPriced on request
Pick 8x8 Contact Center if…
It suits organizations seeking a contact center platform with voice and digital channels, AI features, workforce tools, and CRM connections. Teams should confirm pricing with sales because the plan is custom.
Pick Verint Agent Copilot if…
Agent Copilot suits contact centers looking to automate repetitive agent tasks or add guidance and summaries to agent workflows. It may be relevant to organizations that want to start with one bot and retain an on-premises ecosystem.