Observe.AI Real-Time Agent Assist
The facts below are what the maker publishes about Observe.AI Real-Time Agent Assist, checked and dated. Our editors have not written about it yet.
Plans and prices
From Observe.AI Real-Time Agent Assist's own pricing page, checked 3 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Custom enterprise pricing | Priced on request | Sold direct to enterprise through sales · No public self-serve tier · Custom pricing based on deployment scope, including AI agents deployed, conversation volume, and channels covered. |
The facts
Each one read from Observe.AI Real-Time Agent Assist's own pages, with the date it was checked.
What it does
- AI handoffs
- Context-rich summaries help agents continue conversations when customers are transferred from AI agents.checked 3 Oct 2026
- Customization
- Experience Designer lets teams customize real-time assist elements and simulate the expected agent experience with historical data before deployment.checked 3 Oct 2026
- Data controls
- Observe.AI says it encrypts data in transit and at rest, redacts PII/PCI/PHI before model processing, and offers SSO, MFA, granular RBAC, and BYOK/KYOK.checked 3 Oct 2026
- Integrations
- Observe.AI says it offers 250+ integrations across systems including CRM, CCaaS, BI, knowledge management, telephony/chat, and ticketing, plus open APIs and Model Context Protocol support.checked 3 Oct 2026
- Intended customers
- Observe.AI describes its market as enterprise customer experience operations, including financial services, healthcare, insurance, transportation, travel and hospitality, and utilities.checked 3 Oct 2026
- Knowledge and after-call work
- The real-time AI ecosystem includes knowledge search and automatic call summarization, formatting, and system routing.checked 3 Oct 2026
- Purpose
- Real-Time Agent Assist provides agents with in-the-moment guidance and coaching to help them follow processes, meet compliance requirements, and serve customers.checked 3 Oct 2026
- Reliability
- Observe.AI states availability of at least 99.9% uptime and 24/7 monitoring.checked 3 Oct 2026
- Retention and residency
- The trust page lists configurable 13-month retention and data residency in the US, Canada, EU, and Australia.checked 3 Oct 2026
- Scripts and prompts
- Agents see visual checklists, while AI-powered alerts and dynamic prompts can surface supportive information based on conversation context.checked 3 Oct 2026
- Security
- The company lists ISO 27001, PCI Level 1, HITRUST r2, and SOC 2 Type II certifications, and says it is HIPAA and EU AI Act compliant.checked 3 Oct 2026
- Supervisor tools
- Supervisor Assist gives supervisors a view of active conversations with contextual details to help identify interactions that need assistance.checked 3 Oct 2026
- Support
- The company links to its Help Center for support and offers personalized demos through its sales team.checked 3 Oct 2026
The company
- Founded
- 2017checked 28 Sep 2026
- Headquarters
- Redwood City, California, USAchecked 28 Sep 2026
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