Observe.AI Real-Time Agent Assist

C tier on Agent Assist SoftwareScore 5.8 · #17 of 25

Android app: Not listed
Free plan: No
Runs on: api

observe.ai

Summary

Observe.AI Real-Time Agent Assist is ranked #17 of 25 in agent assist software on Everything Xiaomi. It runs on API. There is no free plan.

Observe.AI Real-Time Agent Assist plans and pricing

All plans

Custom enterprise pricing Not published Custom pricing based on deployment scope, including AI agents deployed, conversation volume, and channels covered. Sold direct to enterprise through sales · No public self-serve tier observe.ai · 3 Oct 2026

Compared on agent assist software

Real-time guidance: Yesobserve.ai
Knowledge retrieval: Yesobserve.ai
Conversation summaries: Yesobserve.ai
Next-best actions: Yesobserve.ai
Supported channels: multichannelobserve.ai

Facts

Purpose: Real-Time Agent Assist provides agents with in-the-moment guidance and coaching to help them follow processes, meet compliance requirements, and serve customers.observe.ai · 3 Oct 2026
Scripts and prompts: Agents see visual checklists, while AI-powered alerts and dynamic prompts can surface supportive information based on conversation context.observe.ai · 3 Oct 2026
Supervisor tools: Supervisor Assist gives supervisors a view of active conversations with contextual details to help identify interactions that need assistance.observe.ai · 3 Oct 2026
AI handoffs: Context-rich summaries help agents continue conversations when customers are transferred from AI agents.observe.ai · 3 Oct 2026
Customization: Experience Designer lets teams customize real-time assist elements and simulate the expected agent experience with historical data before deployment.observe.ai · 3 Oct 2026
Knowledge and after-call work: The real-time AI ecosystem includes knowledge search and automatic call summarization, formatting, and system routing.observe.ai · 3 Oct 2026
Integrations: Observe.AI says it offers 250+ integrations across systems including CRM, CCaaS, BI, knowledge management, telephony/chat, and ticketing, plus open APIs and Model Context Protocol support.observe.ai · 3 Oct 2026
Security: The company lists ISO 27001, PCI Level 1, HITRUST r2, and SOC 2 Type II certifications, and says it is HIPAA and EU AI Act compliant.observe.ai · 3 Oct 2026
Data controls: Observe.AI says it encrypts data in transit and at rest, redacts PII/PCI/PHI before model processing, and offers SSO, MFA, granular RBAC, and BYOK/KYOK.observe.ai · 3 Oct 2026
Retention and residency: The trust page lists configurable 13-month retention and data residency in the US, Canada, EU, and Australia.observe.ai · 3 Oct 2026
Reliability: Observe.AI states availability of at least 99.9% uptime and 24/7 monitoring.observe.ai · 3 Oct 2026
Support: The company links to its Help Center for support and offers personalized demos through its sales team.observe.ai · 3 Oct 2026
Intended customers: Observe.AI describes its market as enterprise customer experience operations, including financial services, healthcare, insurance, transportation, travel and hospitality, and utilities.observe.ai · 3 Oct 2026