Puzzel Advanced Agent Assist
Puzzel Advanced Agent Assist is a web-based AI assistant for customer service agents, offering information and recommendations drawn from ongoing conversatio…
What Puzzel Advanced Agent Assist is
Puzzel Advanced Agent Assist is a web-based AI assistant for customer service agents, offering information and recommendations drawn from ongoing conversations. It can bring in customer data from different systems and display customer details, notes, and interaction history. During conversations, agents can receive automatic suggestions and real-time information from the Knowledge Hub. The product also creates conversation and query summaries, and shows real-time and historical sentiment through scores, trends, and green, amber, or red indicators. Integrations provide access to multiple data sources, with connections such as Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk named among Puzzel’s options. Advanced Agent Assist is an add-on to Puzzel Contact Centre in the Puzzel CX Platform, and is listed in the Impress and Power plans. It supports multichannel interactions, real-time guidance, suggested replies, and knowledge retrieval. Pricing is on request; no specific price is listed.
Good
- Shows customer details, notes, and interaction history.
- Generates conversation and query summaries.
- Provides real-time and historical sentiment indicators.
- Offers automatic suggestions and Knowledge Hub information.
- Connects to multiple data sources through integrations.
Watch out
- Available as an add-on to Puzzel Contact Centre.
- No specific price is listed.
Who it suits
It suits customer service teams that want agents to see customer context, sentiment, summaries, and knowledge suggestions while handling interactions. It is intended for users of Puzzel Contact Centre.
Verdict
Puzzel Advanced Agent Assist brings conversation guidance, customer context, sentiment, and summaries together for service agents. It is most relevant to teams working within the Puzzel Contact Centre platform.
Plans and prices
From Puzzel Advanced Agent Assist's own pricing page, checked 4 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Advanced Agent Assist | Priced on request | Add-on to Puzzel Contact Centre · listed in Impress and Power packages |
The facts
Each one read from Puzzel Advanced Agent Assist's own pages, with the date it was checked.
What it does
- AI summaries
- The product generates AI conversation summaries and query summaries for agents.checked 4 Oct 2026
- Availability
- Advanced Agent Assist is an add-on to Puzzel Contact Centre within the Puzzel CX Platform.checked 4 Oct 2026
- Customer context
- It can import customer data from any system, show agent notes and interaction history, and provide an overview of customer details.checked 4 Oct 2026
- Integrations
- The product can access data from multiple sources through integrations; Puzzel’s integrations page names Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk among platform connections.checked 4 Oct 2026
- Intended users
- The product is designed to support customer service agents with real-time guidance, customer context, and recommendations during interactions.checked 4 Oct 2026
- Knowledge assistance
- Agents can receive real-time information from the Knowledge Hub and automatic suggestions during conversations.checked 4 Oct 2026
- Package availability
- Puzzel lists Advanced Agent Assist as included in its Impress and Power contact centre plans.checked 4 Oct 2026
- Pricing
- Puzzel’s packages page asks prospective customers to contact its team to discuss pricing and does not state a price for Advanced Agent Assist.checked 4 Oct 2026
- Purpose
- Advanced Agent Assist is an AI-driven virtual assistant that provides customer service agents with contextual information and recommendations based on ongoing conversations.checked 4 Oct 2026
- Security and compliance
- Puzzel says its operational and development processes are certified against ISO 9001:2015 and ISO 27001:2013, and that it supports compliance with GDPR and applicable laws in its markets.checked 4 Oct 2026
- Sentiment
- It provides real-time and historical sentiment indications, including sentiment score and trend, with green, amber, and red indicators.checked 4 Oct 2026
- Support
- Puzzel provides a Help Centre with support, product documentation, and help resources.checked 4 Oct 2026
The company
- Founded
- 1998checked 28 Sep 2026
- Headquarters
- Oslo, Norwaychecked 28 Sep 2026
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