8x8 Contact Center
6.6#3 in agent assist softwareAndroidiOSWebAPI
Visit8x8 Contact Center vs Puzzel Advanced Agent Assist
Puzzel Advanced Agent Assist
5.3#16 in agent assist softwareWeb
VisitWhat both publish
| Fact | 8x8 Contact Center | Puzzel Advanced Agent Assist |
|---|---|---|
| Founded | 1987 | 1998 |
| Headquarters | Campbell, California, United States | Oslo, Norway |
| Integrations | Its out-of-the-box CRM integrations include NetSuite, Salesforce, Zendesk, Microsoft Dynamics, and its local CRM. | The product can access data from multiple sources through integrations; Puzzel’s integrations page names Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk among platform connections. |
| Pricing | 8x8 describes Contact Center pricing as a custom plan and directs prospective customers to request a quote or chat with sales. | Puzzel’s packages page asks prospective customers to contact its team to discuss pricing and does not state a price for Advanced Agent Assist. |
| Purpose | 8x8 Contact Center brings agents, tools, and customer interactions together in a contact center platform. | Advanced Agent Assist is an AI-driven virtual assistant that provides customer service agents with contextual information and recommendations based on ongoing conversations. |
| Support | 8x8 says its experts are available by phone Monday through Saturday, 6am–6pm PT, and provides online support resources. | Puzzel provides a Help Centre with support, product documentation, and help resources. |
8x8 Contact Center plans
- 8x8 Contact CenterPriced on request
Puzzel Advanced Agent Assist plans
- Advanced Agent AssistPriced on request
Pick 8x8 Contact Center if…
It suits organizations seeking a contact center platform with voice and digital channels, AI features, workforce tools, and CRM connections. Teams should confirm pricing with sales because the plan is custom.
Pick Puzzel Advanced Agent Assist if…
It suits customer service teams that want agents to see customer context, sentiment, summaries, and knowledge suggestions while handling interactions. It is intended for users of Puzzel Contact Centre.