Cresta
6.9#2 in agent assist softwareFrom $150,000 a yearWebAPIExtension
VisitCresta vs Puzzel Advanced Agent Assist
Puzzel Advanced Agent Assist
5.3#16 in agent assist softwareWeb
VisitWhat both publish
| Fact | Cresta | Puzzel Advanced Agent Assist |
|---|---|---|
| Founded | 2017 | 1998 |
| Headquarters | Palo Alto, California, USA | Oslo, Norway |
| Integrations | Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive. | The product can access data from multiple sources through integrations; Puzzel’s integrations page names Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk among platform connections. |
Cresta plans
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
Puzzel Advanced Agent Assist plans
- Advanced Agent AssistPriced on request
Pick Cresta if…
You want what its maker publishes above — check its page for the details.
Pick Puzzel Advanced Agent Assist if…
It suits customer service teams that want agents to see customer context, sentiment, summaries, and knowledge suggestions while handling interactions. It is intended for users of Puzzel Contact Centre.