18.4
Amazon Q is AWS software available on the web and Android, with options for developer and business use.
Free planAndroidiOSWeb
Alternatives to Google Agent Assist
Google Agent Assist helps customer-care representatives during live interactions. It proposes ready-to-send replies, next steps, and content drawn from websites, knowledge bases, documentation, CRMs, and other business or customer data. It transcribes calls as they happen, then summarizes key takeaways and follow-up actions. AI Coach supplies contextual guidance, while AI Trainer provides simulations for newer staff. Salesforce users can place Agent Assist modules in chat…
26.9
WebAPIExtension
36.6
8x8 Contact Center is a customer-interaction platform for bringing agents, tools, and conversations together.
AndroidiOSWeb
- 4
Feelingstream
Feelingstream analyzes calls, chats and emails for contact centres and sales teams, producing summaries, interaction scores and insights to guide…
WebAPImacOSSelf-hosted6.1 - 5
Sprinklr Service
Sprinklr Service is a paid enterprise contact-center platform that unifies customer service across more than 30 voice, social, and digital channels.
WebAPI6.1 - 6
AgentAssist
AgentAssist is a cloud-based generative AI speech analytics platform for contact centers, available through web and API.
WebAPI5.9 - 7
Balto QA
Balto QA is a real-time contact-center AI platform for quality assurance, agent assistance, coaching, compliance, insights, and call summaries.
WebAPImacOSWindows5.8 - 8
Mitel Agent Assist
Mitel Agent Assist is a web-based assistant powered by Google Cloud Contact Center AI and built as an extension to Mitel Virtual Agent.
Web5.8 - 9
Verint Agent Copilot
Verint Agent Copilot is a collection of bots for automating repetitive contact center work.
Web5.8 - 10
Forethought Solve
Forethought Solve is an AI agent for customer support that handles inquiries across chat, email, voice, SMS, Slack, mobile, and API.
WebAPI5.7 - 11
Collab Agent Assist
Collab Agent Assist gives contact center agents live prompts and resources while they speak with customers.
API5.6 - 12
Uniphore U-Assist
Uniphore U-Assist Real-Time Guidance Agent is a web-based tool that gives contact center agents contextual help during conversations and automates after-call work.
Web5.4 - 13
Agent Assist (auto-AGENTS™)
Agent Assist (auto-AGENTS™) is a web-based tool for contact-center teams that gives human agents real-time guidance while they handle conversations.
Web5.3 - 14
Minerva CQ
Minerva CQ is an AI copilot for customer conversations, designed to support contact-center agents and service technicians before, during, and after interactions.
5.3 - 15
Puzzel Advanced Agent Assist
Puzzel Advanced Agent Assist is a web-based AI assistant for customer service agents, offering information and recommendations drawn from ongoing conversations.
Web5.3 - 165.2
- 17
LivePerson Copilot
LivePerson Copilot is web-based software for guiding customer conversations across multiple channels.
Web5.1 - 18
OmVista AgentAssist
OmVista AgentAssist provides real-time prompts, recommended actions, knowledge, and compliance guidance for customer-facing contact center interactions.
5.1 - 19
RingCentral AVA Agent Assist
RingCentral AVA Agent Assist is paid, web-based software for contact-center support.
Web4.9 - 204.9
- 214.8
- 224.7
- 234.3