SuiteCRM
SuiteCRM is open-source customer relationship management software that brings sales, marketing, and service functions together.
What SuiteCRM is
SuiteCRM is open-source customer relationship management software that brings sales, marketing, and service functions together. It includes a visual sales pipeline, email sync, and marketing automation, and is available for web, Linux, self-hosted use, and through an API. Sales tools support lead conversion, personalized quotes, and opportunity prioritization. Marketing teams can segment data, run campaigns, and automate marketing tasks through Target Lists. Reports draw on real-time data from CRM modules, while workflows trigger actions based on configured conditions. Case management supports correspondence, resolution tracking, and a self-service portal. Administrators can use Configuration Studio to add fields, adjust layouts, and create modules without development. Self-hosted installation is available, and downloads include SuiteCRM 7.15 and 8.10. Fully Managed Hosting is listed at £50 a month, billed monthly or annually, and requires application support. The hosted service includes monitoring, encryption in transit, backups, and IP whitelisting.
Good
- Open-source software with a free plan
- Visual sales pipeline and email sync
- Reports use real-time CRM data
- Configuration Studio allows changes without development
- Self-hosted installation is available
Watch out
- Managed hosting requires application support
- Shared hosting storage allowances range from 5 GB to 120 GB
- Managed hosting security and backups are part of the hosted service
Who it suits
SuiteCRM suits organizations seeking open-source CRM tools for sales, marketing, and service. Self-hosting may suit teams that want infrastructure control, while managed hosting is an option for those seeking hosting and support.
Verdict
SuiteCRM combines sales, marketing, reporting, workflow, and service functions, with both self-hosted and managed options. Organizations should consider their infrastructure needs and the application support requirement for managed hosting.
Plans and prices
From SuiteCRM's own pricing page, checked 20 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Fully Managed Hosting | £50 a month | Managed hosting, security, updates, backups, and support · Monthly or Annual subscription; application support is required |
| Self-Managed | — | Self-managed implementation · For organisations with in-house technical capability |
| Quick Start | £2,520 a month | 1 full day of training · One-time implementation fee; from £2,520 |
| Enterprise | — | Bespoke development · Dedicated implementation team |
| Community | — | Community forums · Knowledge base · Self-service troubleshooting guides |
| SuiteASSURED | £3,350 a year | 10 care hours · warranty and legal protections · priority support |
| Self-Hosted | Free | Free to download · infrastructure costs extra · self-managed |
| Community Support | Free | Community forums · documentation and knowledge base · self-service guides |
| Fully Managed Hosting — Starter | £130 a month | Recommended for up to 10 users · 5 GB storage · weekly backups · Billed Annually (Excl. VAT) |
| Fully Managed Hosting — Business | £180 a month | Recommended for up to 50 users · 40 GB storage · daily backups · Billed Annually (Excl. VAT) |
| Fully Managed Hosting — Premium | £280 a month | Recommended for up to 150 users · 120 GB storage · daily backups · Billed Annually (Excl. VAT) |
| Standard Support | £1,200, paid once | 10 support hours · additional hours available · email, phone and video support |
| Fully Managed Hosting — Dedicated | £3,200 a year | Dedicated resources · scalable storage · UK, Europe or US hosting region · Excludes VAT & Application Support |
The facts
Each one read from SuiteCRM's own pages, with the date it was checked.
What it does
- Compliance
- The hosted service page states that SuiteCRM Ltd is ISO9001 and ISO27001 accredited, regularly audited by an external third party, and complies with UK GDPR.checked 8 Oct 2026
- Customer service
- Case management supports correspondence, workflow-based resolution tracking and a self-service portal.checked 8 Oct 2026
- Customization
- Configuration Studio lets administrators add fields, customize layouts and create modules without development.checked 8 Oct 2026
- Downloads
- The download page lists SuiteCRM 7.15 and SuiteCRM 8.10 for installation on a user's own server.checked 8 Oct 2026
- Email sync
- Yeschecked 20 Sep 2026
- Integrations
- SuiteCRM offers an open REST API and plugins for connecting with third-party applications.checked 8 Oct 2026
- Managed hosting security
- The hosted service includes 24/7 monitoring, TLS encryption in transit, automated backups and IP whitelisting.checked 8 Oct 2026
- Marketing
- The Target Lists module supports data segmentation, campaigns and marketing task automation.checked 8 Oct 2026
- Marketing automation
- Yeschecked 20 Sep 2026
- Notable limits
- The Starter, Business and Premium hosting plans are described as shared hosting, with storage allowances of 5 GB, 40 GB and 120 GB respectively.checked 8 Oct 2026
- Open source
- Yeschecked 20 Sep 2026
- Product
- SuiteCRM is open-source CRM software that unifies sales, marketing and service teams with a 360-degree view of the business.checked 8 Oct 2026
- Reporting
- The Reports module generates reports from real-time data in any CRM module.checked 8 Oct 2026
- Sales
- Sales automation tools support lead conversion, personalized quotes and prioritizing opportunities.checked 8 Oct 2026
- Security
- SuiteCRM Ltd says it uses physical, electronic and administrative safeguards to protect personal information from loss, misuse and unauthorized access.checked 8 Oct 2026
- Support
- SuiteCRM Ltd offers consulting, development, migration and support projects for organizations worldwide.checked 8 Oct 2026
- Visual sales pipeline
- Yeschecked 20 Sep 2026
- Workflow
- Workflows automate CRM actions based on conditions configured in the system.checked 8 Oct 2026
Money
- Free plan
- Yeschecked 20 Sep 2026
- Free trial
- Yeschecked 20 Sep 2026
The company
- Headquarters
- Stirling, Scotland, UKchecked 28 Sep 2026
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