Frappe CRM
Frappe CRM helps sales teams manage leads, deals, communications, views, reports, and follow-ups.
What Frappe CRM is
Frappe CRM helps sales teams manage leads, deals, communications, views, reports, and follow-ups. Teams can convert leads into deals and track progress through customizable Kanban stages. Leads can arrive through web forms, incoming email, WhatsApp, Facebook lead ads, manual entry, or spreadsheet imports. Visual workflow automations can send emails, assign representatives, update fields, or call webhooks. Users can add custom fields, statuses, and actions, and connect listed integrations such as ERPNext, WhatsApp, Meta, Twilio, and Exotel; other apps can connect through APIs. Frappe CRM is open source and offers a free plan and trial. Self-hosting is free under the AGPL-3.0 license. Frappe Cloud Sites cost $5 a month for one site, and Servers cost $20 a month for multiple sites. It can run on a customer’s server or Frappe Cloud, and works in a phone browser with an option to add it to the home screen. The product is described as suited to small or mid-sized sales teams and businesses outgrowing spreadsheets.
Good
- Free self-hosting under the AGPL-3.0 license
- Leads can be captured from forms, email, WhatsApp, and imports
- Customizable Kanban deal stages and visual workflow automation
- Unlimited leads, deals, contacts, and sales agents without per-user pricing
Watch out
- Complex CRM needs may find the product lightweight
- Product Warranty covers bug fixes, not functional support
Who it suits
Frappe CRM suits small or mid-sized sales teams and businesses moving beyond spreadsheets. Teams needing complex CRM functions or deep out-of-the-box integrations may find it lightweight.
Verdict
Frappe CRM offers lead capture, customizable pipeline stages, and workflow automation, with cloud and self-hosted options. Its stated audience is smaller and mid-sized sales teams, so consider whether its feature depth fits your needs.
Plans and prices
From Frappe CRM's own pricing page, checked 11 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Self-hosted | Free | Free self-hosting · AGPL-3.0 licensed |
| Frappe Cloud Sites | $5 a month | Single site · shared servers · managed upgrades and backups · onwards /mo |
| Sites | $5 a month | 1 site · multiple apps · shared servers · unlimited users · onwards /mo |
| Servers | $40 a month | virtual machine · multiple sites and benches · dedicated/shared instances · autoscaling · onwards /mo |
| Frappe Cloud Servers | $60 a month | Superior dedicated server isolation · snapshots and autoscaling · global data centre locations · onwards /mo |
The facts
Each one read from Frappe CRM's own pages, with the date it was checked.
What it does
- API extensibility
- The product states that third-party applications can be connected through APIs and custom integrations.checked 21 Oct 2026
- Automation
- Visual workflow automations can trigger actions such as sending emails, assigning sales reps, updating fields, and calling webhooks.checked 11 Oct 2026
- Cloud marketplace adoption
- Frappe Cloud Marketplace reported about 37.6 thousand installs and supports CRM versions 15, 16 and Nightly.checked 21 Oct 2026
- Customization
- Frappe Framework supports custom fields, tables, statuses, views and Python automation scripts.checked 21 Oct 2026
- Custom views
- Users can save filtered list views, pin frequently used views and share public views.checked 21 Oct 2026
- Documentation
- The documentation covers installation, mobile PWA setup and CRM usage, with community help through Telegram and the Discuss forum.checked 21 Oct 2026
- Email communication
- Emails can be sent and received from lead or deal pages, with reusable templates.checked 21 Oct 2026
- Email sync
- Yeschecked 22 Sep 2026
- ERPNext integration
- ERPNext connectivity can create quotations from deals and customers when deals are won.checked 21 Oct 2026
- Google Play listing
- The Android listing showed the DexcissTech Frappe CRM app with 50+ downloads and no displayed aggregate rating in the captured page.checked 21 Oct 2026
- Hosting
- Frappe CRM can be hosted on Frappe Cloud or installed on the customer’s own server.checked 11 Oct 2026
- Installation requirements
- Docker deployment requires Docker, Docker Compose and Git; Bench development uses Frappe Bench and Node tooling.checked 21 Oct 2026
- Integrations
- Officially listed integrations include ERPNext, WhatsApp, Twilio, Exotel and Meta, with the ability to build additional integrations.checked 21 Oct 2026
- Intended users
- Frappe CRM describes itself as suited to small or mid-sized sales teams and businesses outgrowing spreadsheets; it may feel lightweight for needs involving complex CRM functionality and deep out-of-the-box integrations.checked 11 Oct 2026
- Kanban pipeline
- The product provides drag-and-drop Kanban views for managing lead and deal stages.checked 21 Oct 2026
- Lead and deal management
- Users can track prospects and opportunities, add notes, log calls, assign tasks and retain relationship context.checked 21 Oct 2026
- Lead capture
- Leads can be captured through web forms, incoming email, WhatsApp, Facebook lead ads, manual entry, or spreadsheet imports.checked 11 Oct 2026
The company
- Company founded
- LinkedIn lists Frappe as founded in 2008.checked 21 Oct 2026
- Company headquarters
- LinkedIn lists Frappe's primary location in Mumbai, Maharashtra, India.checked 21 Oct 2026
- Company ownership
- LinkedIn describes Frappe as privately held and focused on building open-source business software.checked 21 Oct 2026
- Company size
- LinkedIn lists Frappe as a privately held company with 51–200 employees.checked 21 Oct 2026
- Headquarters
- Mumbai, Maharashtra, Indiachecked 28 Sep 2026
Money
- Free plan
- Yeschecked 22 Sep 2026
- Free trial
- Yeschecked 22 Sep 2026
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