18.0
Genesys Cloud CX is a contact-center platform for teams handling voice and digital customer service.
AndroidiOSWeb
Alternatives to Mitel MiContact Center
27.9
Amazon Connect Customer is an AI-based customer experience service for handling interactions from proactive outreach through self-service and agent assistance.
AndroidiOSWeb
37.8
Agentforce Contact Center is paid contact-center software available on web, iOS, and Android.
AndroidiOSWeb
- 4
Microsoft Dynamics 365 Sales
AndroidiOSWebAPI7.6 - 5
Ringflow Contact Center
AndroidiOSWeb7.5From $7.99 a month - 6
Daktela Contact Center
Daktela Contact Center is an AI-powered customer service platform that brings voice calls, live chat, email, and social media into one system.
AndroidiOSWebAPI7.3From €12 a month - 7
UJET
AndroidiOSWebAPI7.3From $65 a month - 8
Odigo
Odigo is a European provider, operator, integrator, and publisher of AI-driven contact center as a service software.
AndroidiOSWebAPI7.2From €40 a month - 9
Zoom Contact Center
AndroidiOSWebAPI7.1From $69 a month - 10
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, connects customer interactions with enterprise systems, data, AI, and workflows.
WebAPISelf-hosted7.0From $48 a month - 11
Five9 Interaction Analytics
Five9 Interaction Analytics analyzes recorded customer conversations to help contact centers understand customer experience and agent performance.
WebAPI6.9From $119 a month - 12
RingQ
AndroidiOSWebExtension6.8 - 13
Twilio Flex
Twilio Flex is a paid, omnichannel contact center that combines AI assistance with human agents.
WebAPISelf-hosted6.8From $150 a month - 14
VCC Live
AndroidWebAPIWindows6.7From $50 a month - 15
Google Contact Center AI Platform
AndroidiOSWebAPI6.6 - 16
RingCX AI Workforce Management
RingCX AI Workforce Management helps contact centers plan staffing, monitor schedule adherence, and support agents.
AndroidiOSWebAPI6.5From $65 a month - 17
GOautodial
GOautodial is an open-source omni-channel contact center suite for inbound and outbound calling.
WebAPILinuxSelf-hosted6.4From $30 a month - 18
6.4From $85 a month - 19
NICE CXone
NICE CXone is web-based software for handling customer conversations across voice and digital channels.
Web6.2From $110 a month - 20
Bright Pattern Contact Center
Bright Pattern Contact Center is cloud software for managing customer interactions across voice and digital channels.
WebAPImacOSSelf-hosted6.1 - 21
Alvaria Cloud
Alvaria Cloud is a cloud contact center platform for handling customer interactions, workforce operations, and self-service applications.
WebAPI6.0 - 22
Diabolocom
Web5.8From $60 a month - 23
Vocalcom Hermes360
WebAPISelf-hosted5.8 - 24
storm CONTACT
WebAPI5.7 - 25
TCN Operator
WebAPI5.6 - 265.3
- 27
ServiceNow Contact Center
AndroidiOSWeb5.2 - 284.6