Alternatives to Hornbill Self-Service

18.6

KIX

KIX is open-source service management software for IT service management, enterprise service management, and technical customer support.

Free planOpen sourceAndroidiOSWeb

From €33 a month

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28.4

GLPI

GLPI is an IT management platform covering helpdesk tickets, asset inventory, and service management.

Open sourceAndroidiOSWeb

From €19 a month

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38.4

Jira

Jira is a project management tool for teams that need to plan, organize and track work.

Free planAndroidiOSWeb

Free plan

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4. 4

   ManageEngine ServiceDesk Plus

   AndroidiOSWebAPI
   8.0From $10 a month
   Visit
5. 5

   Freshservice

   Freshservice is an AI-powered IT management solution designed to simplify employee experiences.

   AndroidiOSWebAPI
   7.9From $19 a month
   Visit
6. 6

   InvGate Service Desk

   AndroidiOSWebAPI
   7.9From $500 a year
   Visit
7. 7

   iTop

   iTop is open-source IT service management and configuration management database software for handling service requests and the systems behind them.

   Free planOpen sourceWebAPILinuxmacOS
   7.9Free plan
   Visit
8. 8

   SysAid

   SysAid is an IT service management platform for handling incidents, service requests, changes, and problems.

   AndroidiOSWebAPI
   7.9From $89 a month
   Visit
9. 9

   TOPdesk

   TOPdesk is service management software for teams handling tickets, service requests, knowledge, and assets across IT, Facility Management, and HR.

   AndroidiOSWebAPI
   7.8From £51 a month
   Visit
10. 10IN

    Intercom

    Intercom is a customer messaging and support platform for businesses serving customers through a website, app, or product experience.

    AndroidiOSWeb
    7.7From $19 a month
    Visit
11. 11

    Freshdesk

    Freshdesk is customer service software for organizing support requests and conversations across email, web forms, chat, social networks, and messaging channels.

    Free planAPI
    7.4From $19 a month
    Visit
12. 12

    Help Scout

    Help Scout is customer support software that brings email, SMS, social, chat, and voice into a shared Inbox.

    Free planAPI
    7.2From $25 a month
    Visit
13. 13

    SolarWinds Service Desk

    SolarWinds Service Desk is a cloud-based IT service management platform with incident, asset, configuration, and change management tools.

    AndroidiOSWebAPI
    7.2From $39 a month
    Visit
14. 14

    KnowledgeBase.com

    Free planWeb
    7.0From $49 a year
    Visit
15. 15

    Kustomer

    Kustomer is an AI-native customer experience platform for managing customer relationships and service interactions.

    AndroidiOSWebAPI
    6.8
    Visit
16. 16

    Helpjuice

    Helpjuice is a knowledge base platform for organizing and finding company or customer documentation.

    WebAPIExtension
    6.7From $249 a month
    Visit
17. 17

    Zoho Desk

    Free planAPI
    6.6From ₹420 a month
    Visit
18. 18TI

    TeamDynamix ITSM

    AndroidiOSWebAPI
    6.0
    Visit
19. 19

    Document360

    Document360 provides software for creating and managing knowledge bases and documentation for customers and employees.

    WebAPIExtension
    5.9
    Visit
20. 20

    USU Knowledge Management

    USU Knowledge Management helps IT organizations capture, maintain and deliver knowledge through AI-driven workflows, search and chatbots.

    WebAPILinuxSelf-hosted
    5.9
    Visit
21. 21

    HelpDocs

    Web
    5.8From $129 a month
    Visit
22. 22

    Matrix42 Enterprise Service Management

    AndroidiOSWeb
    5.6
    Visit
23. 23ES

    EasyVista Self Help

    Web
    5.0
    Visit
24. 24SS

    ServiceNow Service Portal

    Web
    4.6
    Visit
25. 25ZK

    Zendesk Knowledge

    Web
    4.6
    Visit

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