19.4
Chatwoot is an open-source customer support platform that brings customer conversations into a shared inbox and pairs it with a knowledge base.
Free planOpen sourceAndroidiOSWeb
Alternatives to Help Scout
Help Scout centers customer support in one shared inbox for email, SMS, social, chat, and voice. It adds ticket automation, SLA management, a customer portal, searchable Docs help centers, API access, a mobile app, and connections to more than 100 tools. Team permissions can control visibility at company, team, or user level, while HIPAA and SOC 2 Type II compliance support regulated work. A free plan covers five users, one Inbox, and one Docs site; paid plans start at $25…
28.7
Desk365 is a helpdesk for customer support and IT that brings tickets, assets, Microsoft Teams, and AI tools into one workspace.
Free planAndroidiOSWeb
38.6
Front is customer communication software with shared inboxes, ticket automation, SLA management, a help center, a customer portal, and API access.
AndroidiOSWeb
- 4
Intercom
Intercom is a customer messaging and support platform for businesses serving customers through a website, app, or product experience.
AndroidiOSWeb8.5From $19 a month - 5
Deskero
Deskero is a customer-support platform with a shared inbox, help center, customer portal, ticket automation, SLA management, and API access.
Free planAndroidiOSWebAPI8.5From $12 a month - 6
Odoo Helpdesk
Odoo Helpdesk is a customer support tool with a shared inbox and structured ticket handling.
Free planAndroidiOSWebAPI8.4From $31.10 a month - 7
Jitbit Helpdesk
Jitbit Helpdesk converts requests from email, web portals, live chat, and APIs into trackable tickets for internal IT support and external customer service.
AndroidiOSWebAPI8.4 - 8
Comm100 Contact Center
Comm100 Contact Center is an omnichannel customer service platform for companies handling support across different channels.
AndroidiOSWebAPI8.3 - 9
Cerb
Free planOpen sourceWebAPILinuxSelf-hosted8.3From $40 a month - 10
Freshdesk
Freshdesk is customer service software for organizing support requests and conversations across email, web forms, chat, social networks, and messaging channels.
Free planAPI8.2From $19 a month - 11
Vtiger Help Desk
Vtiger Help Desk is a customer support tool for handling cases, service requests and team workflows.
Free planAndroidiOSAPI8.2From $12 a month - 12
Vivantio
Vivantio is a service management platform for IT, customer service, HR, facilities, and other service teams.
Free planWebAPISelf-hosted8.2Free plan - 13
HelpSpot
AndroidiOSWebAPI8.2 - 14
Whelp
Whelp is a conversational customer-support platform from Whelp, Inc., founded in 2019 and based in New York.
Free planAndroidiOSWebAPI8.2From $29 a month - 15
Znuny
Znuny is an open-source IT service management and helpdesk platform for service management, IT, and customer support.
Free planWebAPILinuxSelf-hosted8.1From $4,499 a year - 16
Zendesk Messaging
AndroidiOSWebAPI8.1From $19 a month - 17
HelpCrunch
AndroidiOSWebAPI8.1From $15 a month - 18
Deskpro
Deskpro is a help desk platform for customer support, IT, HR, and operations teams.
AndroidiOSWebAPI8.0From $39 a month - 19
Re:amaze
Re:amaze combines customer service, chat, and helpdesk tools with built-in AI for online businesses.
AndroidiOSWebAPI8.0From $29 a month - 20
HelpDesk
WebAPImacOSWindows7.8From $19 a month - 21
Gist
Free planAndroidiOSWeb7.8Free plan - 22
Vision Helpdesk
Vision Helpdesk offers Help Desk, Satellite Help Desk, Service Desk, and Live Chat products for customer service and IT support.
AndroidiOSWebAPI7.8 - 23
FreeScout
Free planAndroidiOSWebAPI7.7Free plan - 24
Gorgias
Gorgias is a helpdesk designed for ecommerce customer experience teams, bringing support conversations, customer data, workflows, and an AI Agent together.
AndroidiOSWebAPI7.7 - 25
Sugar Serve
Sugar Serve is a paid customer-service product for handling cases and engaging customers across multiple channels.
AndroidiOSWebAPI7.7 - 26
Microsoft Dynamics 365 Sales
AndroidiOSWebAPI7.7 - 27
Kayako
Kayako is an AI help desk and customer support platform from a company founded in 2001.
AndroidiOSWebAPI7.6$1 one-time - 28
Trengo
Trengo brings WhatsApp, email, live chat, social media, and voice calls into a shared inbox for teams.
AndroidiOSWebAPI7.6From €299 a month - 29
Sugester
Sugester combines CRM, helpdesk, live chat, task and project management, knowledge base, forum, email and VoIP features.
Free planAndroidiOSWebAPI7.6From $12 a month - 30
LiveAgent
LiveAgent is a customer-support platform that brings communication channels into one dashboard or inbox.
API7.5From $15 a month