Helpable
Helpable is a customer-support platform combining an AI assistant, live chat inbox, and public help center.
What Helpable is
Helpable is a customer-support platform combining an AI assistant, live chat inbox, and public help center. Its Calli assistant reads published articles, answers questions in plain language, and links to the source. Unanswered conversations can be sent to a contact form with the conversation attached. The embeddable widget adds search and chat to an app or website through one script tag and works in any framework. A searchable help center can use a custom domain, structured data, sitemap, hreflang, and SEO metadata. Helpable supports more than 50 languages and connects with Slack, Zapier, Make, Shopify, webhooks, and REST APIs. The REST API uses API-key authentication for article, conversation, and contact management. Free includes 30 Calli answers monthly, 15 articles, one team member, a Helpable subdomain, and branding.
Good
- AI answers link back to published source articles
- Widget works in any framework
- Custom-domain searchable help center
- Supports 50+ languages with hreflang
- EU hosting and stated GDPR compliance
Watch out
- Free tier limits answers and articles
- Free plan includes Helpable branding
- Paid plans vary by member count
- Additional 1,000 answers cost $29
Who it suits
It suits SaaS companies, agencies, e-commerce businesses, no-code builders, indie hackers, and small businesses needing multilingual support content and chat.
Verdict
Helpable combines documented AI answers, chat handoff, and a searchable help center in one service. Its free tier is limited, while paid plans add capacity, domains, integrations, and team features.
Plans and prices
From Helpable's own pricing page, checked 28 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Free | Free | Free forever; 30 Calli AI answers a month on a Helpable subdomain. · 30 Calli AI answers/month · 1 team member · Helpable subdomain · Powered by Helpable branding · Free forever |
| Solo | $25 a month | For solo makers; includes 750 Calli AI answers a month and a custom domain. · 750 Calli AI answers/month · 1 team member · Custom domain + free SSL · 50 AI Writer generations/month · $25/mo |
| Starter | $49 a month | For small teams; includes 2,500 Calli AI answers a month and 3 team members. · 2,500 Calli AI answers/month · 3 team members · 50 AI Writer generations/month · URL import · Bulk translation · Zapier, webhooks and REST API · $49/mo |
| Pro | $149 a month | For growing support teams; includes 12,000 answers, analytics, and priority support. · 12,000 Calli AI answers/month · 10 team members · 300 AI Writer generations/month · Knowledge-gap reports · Smart handoff routing · Priority support · $149/mo |
| Scale | $299 a month | For high-volume support; includes 30,000 answers, full white-label, RAG, and unlimited team members. · 30,000 Calli AI answers/month · Unlimited team members · Up to 3 knowledge bases · Custom Context (RAG) PDF upload · Private sections · SSO/SAML · Dedicated support · $299/mo |
The facts
Each one read from Helpable's own pages, with the date it was checked.
What it does
- AI assistant
- Calli reads published articles, answers customer questions in plain language with a source link, and hands unanswered conversations to the contact form with the full conversation attached.checked 28 Sep 2026
- API
- The REST API uses API-key authentication and can create or update articles, read conversations and manage contacts.checked 28 Sep 2026
- Article limit
- 15checked 20 Sep 2026
- Audience
- Helpable is positioned for SaaS companies, indie hackers, no-code app builders, agencies, e-commerce businesses and small businesses.checked 28 Sep 2026
- Content analytics
- Yeschecked 20 Sep 2026
- Custom domain
- A custom domain with free SSL is included with every paid plan starting at Starter.checked 28 Sep 2026
- Direct integrations
- Direct integrations include Slack, Zapier, Make, webhooks, and REST API.checked 28 Sep 2026
- Encryption
- Connections use TLS 1.2+ and data at rest in managed Postgres is encrypted with AES-256.checked 28 Sep 2026
- Enterprise security
- SSO and SAML are included in the Scale plan, and Helpable offers a signed DPA on every paid plan.checked 28 Sep 2026
- EU data residency
- Data is stored and processed in the EU, and the AI runs on EU infrastructure.checked 28 Sep 2026
- Extra answers
- Customers can add 1,000 additional answers for $29 on any plan.checked 28 Sep 2026
- Integrations
- Helpable integrates with Slack, Zapier, Make, Shopify, webhooks and REST APIs.checked 28 Sep 2026
- Knowledge base
- Helpable publishes a searchable help center on a custom domain with structured data, sitemap, hreflang and SEO metadata.checked 28 Sep 2026
- Languages
- Helpable supports 50+ languages with automatic hreflang handling.checked 28 Sep 2026
- Language support
- The product supports 50+ languages with hreflang handling.checked 28 Sep 2026
- Model training
- Helpable says customer content is not used to train a model.checked 28 Sep 2026
- Paid from
- 25checked 20 Sep 2026
- Pricing model
- Pricing is per workspace, with no per-agent or per-resolution charges.checked 28 Sep 2026
Money
- Annual billing
- Annual billing saves about 20%, described as two months free.checked 28 Sep 2026
- Free plan
- The free plan is $0 forever and includes the knowledge base, widget, live chat, and inbox.checked 28 Sep 2026
- Free tier limits
- Free includes 30 Calli answers a month, up to 15 articles, and a Helpable badge.checked 28 Sep 2026
- Paid trial
- Paid plans include a 7-day free trial with no credit card required.checked 28 Sep 2026
Where it runs
- App connections
- It connects through Zapier to WhatsApp, Google Drive, Notion, Gmail, HubSpot, Airtable, and 4,000+ apps.checked 28 Sep 2026
The company
- Company location
- Helpable describes itself as a European company built in Europe.checked 28 Sep 2026
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