Confluence
9.0#1 in knowledge base softwareFrom $5.42 a monthFree planAndroidiOSWebSelf-hosted
VisitConfluence vs Helpable
What both publish
| Fact | Confluence | Helpable |
|---|---|---|
| Content analytics | Premium Analytics provides deeper insights into team, site, space, and page use | Yes |
| Custom domain | Yes | A custom domain with free SSL is included with every paid plan starting at Starter. |
| Encryption | Confluence encrypts data in transit with TLS 1.2 or later with perfect forward secrecy and uses AES-256 full-disk encryption at rest. | Connections use TLS 1.2+ and data at rest in managed Postgres is encrypted with AES-256. |
| Free plan | Yes | The free plan is $0 forever and includes the knowledge base, widget, live chat, and inbox. |
| Publishing audience | both | both |
| SSO support | Yes | Yes |
| Support | Free includes Atlassian Community support, Standard provides regional business-hours support, Premium provides 24/7 critical-issue support, and Enterprise provides 24/7 support with a 30-minute critical-issue response time. | Helpable says it usually replies to contact messages within a few hours on business days, while Scale includes dedicated support. |
| Support levels | Support ranges from Community Support to 24/7 dedicated support | Support ranges from standard to priority and dedicated support depending on the plan. |
| Version history | Yes | Yes |
Confluence plans
- FreeFree
- Standard$5.42 a month
- Premium$10.44 a month
- EnterprisePriced on request
Helpable plans
- FreeFree
- Solo$25 a month
- Starter$49 a month
- Pro$149 a month
- Scale$299 a month
Pick Confluence if…
Confluence suits teams that need a shared place for documentation, project planning and collaborative work. It is particularly relevant for teams that use Jira or want pages, whiteboards and databases in the same workspace.
Pick Helpable if…
It suits SaaS companies, agencies, e-commerce businesses, no-code builders, indie hackers, and small businesses needing multilingual support content and chat.