Helpable
7.8#22 in knowledge base softwareFrom $25 a monthFree planWebAPI
VisitHelpable vs ProProfs Knowledge Base
ProProfs Knowledge Base
9.0#2 in knowledge base softwareFrom $0.99 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | Helpable | ProProfs Knowledge Base |
|---|---|---|
| API | The REST API uses API-key authentication and can create or update articles, read conversations and manage contacts. | The product provides API integration for extracting the entire list of knowledge-base articles and for creating pages, updating topics, creating folders and importing documents to FAQs. |
| Article limit | 15 | 25 |
| Content analytics | Yes | Yes |
| Custom domain | A custom domain with free SSL is included with every paid plan starting at Starter. | Yes |
| Free plan | The free plan is $0 forever and includes the knowledge base, widget, live chat, and inbox. | Yes |
| Integrations | Helpable integrates with Slack, Zapier, Make, Shopify, webhooks and REST APIs. | Listed integrations include Freshdesk, Salesforce, Zendesk, Google Analytics, Hotjar, Microsoft Clarity, Slack, Jira, Google Translate, Crowdin, Azure AD, Okta and Wufoo. |
| Publishing audience | both | both |
| SSO support | Yes | Yes |
| Support | Helpable says it usually replies to contact messages within a few hours on business days, while Scale includes dedicated support. | ProProfs advertises 24/7 support through phone, live chat and email, plus a help center with more than 1,000 help articles and video guides. |
| Version history | Yes | Yes |
Helpable plans
- FreeFree
- Solo$25 a month
- Starter$49 a month
- Pro$149 a month
- Scale$299 a month
ProProfs Knowledge Base plans
- FreeFree
- Essentials$0.99 a month
- Business$1.99 a month
- Business Complete Elite$2.99 a month
- Customer Delight Suite$499 a month
- Essentials (Smarter Employee Learning Suite)$0.99 a month
Pick Helpable if…
It suits SaaS companies, agencies, e-commerce businesses, no-code builders, indie hackers, and small businesses needing multilingual support content and chat.
Pick ProProfs Knowledge Base if…
It suits teams that need to publish and maintain public or private help content, manuals, or documentation. The free plan may fit a small knowledge base, while paid plans list minimum user and page limits.