Zanda

Overview

Zanda is practice-management software for health providers who want clinical and administrative workflows in one system. Its breadth is the draw: scheduling, client records, notes, billing, forms, reporting and telehealth sit alongside one another, though small practices should weigh the Starter plan’s tight appointment and seat limits.

It is cloud-based and browser-accessible, with compatibility across Windows, Mac, iOS and Android. Zanda was founded in 2010 and is headquartered in Ballarat, Victoria, Australia.

Key features

Practice and client workflows

Appointment scheduling, recurring appointments, waitlist management and reminders cover routine booking needs. Digital intake forms, clinical notes and client management extend the system beyond a calendar; billing, online payments, reporting and a client portal address other parts of practice administration. That range makes Zanda more compelling for providers seeking a shared operational hub than for those who only need appointment booking.

AI and telehealth

Every plan includes AI writing and editing, four AI Scribe appointments per month, and AI Insights across each client’s last three sessions. The included Scribe allowance is useful for occasional use, but practices that rely on transcription may need the optional AI Pro add-on, which provides unlimited AI Scribe appointments subject to a fair use policy.

Zanda offers Zoom-powered telehealth. Telehealth Pro adds unlimited calls for a monthly per-practitioner charge, so practices with frequent remote appointments should include that add-on in their budget rather than assume unlimited calls are included.

Integrations, security and support

Integrations include Xero, Stripe, Mailchimp, Google Calendar, Outlook Calendar, Apple Calendar, Physitrack, Medicare, DVA and Tyro. The public API is in beta, offers read-oriented access to practice data, and is not open to new enrolments; practices needing API access should not count on it as a current integration option.

Zanda states that it is ISO 27001 certified and HIPAA and GDPR compliant. Customers choose an Australia, UK or US hosting region, and data is encrypted at rest and in transit. Zanda also says client data is not used to train AI models or shared with third parties. Chat and email support come with all plans; Growth adds phone support.

Pricing

Zanda has no free plan and offers a 14-day trial. The entry price is $19/mo, but the promotional first-six-month rate and plan limits matter when comparing costs.

• Starter — $19 a month: billed at $9.50/mo for the first 6 months, then $19/month. It includes one practitioner, one user, 1,000 appointments and 100 GB of file storage. This suits a solo practice with modest booking volume; the single seat and appointment cap make it a poor fit for a growing or multi-practitioner clinic.
• Growth — $68 a month: billed at $34/mo for the first 6 months, then $68/month, shown for the base plan plus one additional practitioner. It supports 1 to 100+ practitioners, unlimited appointments, unlimited free users and unlimited file storage. The higher recurring cost buys room to grow and removes Starter’s appointment and storage ceilings; phone support is also included.
• AI Pro — $19 a month: billed at $19 per user per month. This optional add-on provides unlimited AI Scribe appointments, subject to a fair use policy; it is aimed at users whose needs exceed the four monthly appointments included in every plan.
• Telehealth Pro — $9 a month: billed at $9 per month, per practitioner. This optional add-on provides unlimited calls for practices that need more than the included Zoom-powered telehealth offering.
• Dedicated SMS number — $4.99 a month: required for SMS. It includes 35 SMS credits, with each additional SMS sent costing $0.09.

SMS and telehealth costs scale with usage or practitioner count, while AI Pro is charged per user. Practices should account for these add-ons alongside the base plan rather than treating the advertised entry price as the whole bill.

Platforms

Zanda runs in a browser and is compatible with Windows, Mac, iOS and Android. Its cloud-based access suits practices working across devices, while the listed platform coverage does not include a separate desktop application.

Who it's for

Zanda is aimed at health practices, including psychology, counseling, physical therapy, speech pathology and occupational therapy providers. A solo practitioner with low appointment volume can start on Starter, while a clinic needing multiple practitioners, unrestricted appointments or storage is better matched to Growth. Providers who depend on more than four AI Scribe appointments per month or unlimited telehealth calls should budget for the relevant add-ons. It is less suitable for practices that need a free ongoing plan or rely on an open, write-capable API.

Pros and cons

• Broad practice coverage: booking, notes, intake, billing and client tools in one system can reduce the need to assemble separate administrative services.
• Useful integrations and regional hosting: accounting, payment, calendar and care-delivery integrations are complemented by a choice of Australia, UK or US hosting regions.
• Starter has meaningful ceilings: one practitioner, one user and 1,000 appointments constrain teams and higher-volume practices.
• Key capabilities can add recurring costs: unlimited AI Scribe, unlimited telehealth calls and SMS require paid add-ons, with charges tied to users, practitioners or message volume.
• API access is limited: the beta is read-oriented and closed to new enrolments, which may block practices seeking current API-based workflows.

Alternatives

Choose Carepatron if a free plan is important: its free tier includes unlimited clients, 1GB storage, 1M AI tokens, 1K tasks and 100 appointments, though the storage and appointment limits differ from Zanda’s paid Starter offer.

Sessions Health is worth considering for a web-only practice that can work within its free tier of up to three clients, one practitioner and no administrators.

For a free public room listing with photos, descriptions and an enquiry form, hoito is a narrower alternative to practice-management software.

ICANotes is another web-based option with a free first non-clinical user and a $25/mo charge for each additional user; consider it if that user-based arrangement fits better.

SimplePractice starts with a Starter plan at $24.50 a month, discounted for three months before billing monthly at $49, and includes telehealth, appointment requests and limited templates. Consider it if those features and its Android, iOS and web platform coverage better suit your practice.

WriteUpp starts at C$34.95 a month on Flex, with pay-as-you-go per-user pricing and separate charges for online booking and video consultation; it may fit practices that prefer that pricing structure.

Halaxy is a web-based freemium alternative for readers considering a free plan.

TheraNest offers a web-based Essentials plan at $29 a month per therapist, with unlimited clients, scheduling, a secure client portal, calendar sync, basic intake forms and notes. Consider it if that Essentials feature set is a closer match.

For category-specific comparisons, browse Therapy Scheduling Software, Medical Appointment Scheduling Software or Massage Therapy Scheduling Software.

Verdict

Zanda is a strong fit for health practices that want scheduling, clinical administration, payments and telehealth in one cloud-based system, with Growth providing room for larger teams and heavier booking volume. Choose it for breadth and integrated workflows; look elsewhere if you need a free plan, Starter’s caps are too restrictive, or your work depends on open API access. Before committing, price in the add-ons your practice will actually need.