HelloNote

HelloNote is a web-based electronic medical record and practice-management system for physical therapists, occupational therapists, speech-language pathologists, and chiropractors. It suits clinicians who want documentation, billing, scheduling, and telehealth in one workflow. The main qualification is scale: its free tier supports only two patients.

Overview

HelloNote combines clinical records with operational tools instead of treating appointments as a separate problem. The platform was built by therapists to reduce administrative work, making it most relevant to specialty practices that need structured clinical documentation alongside everyday administration. Web access keeps deployment straightforward for teams working from supported browsers, while the product’s New York headquarters and published contact numbers provide a conventional business contact point.

Key features

Clinical documentation is built around customizable templates, automated note-taking, SOAP notes, and CPT and ICD-10 code support. In practice, that gives therapists control over how notes are structured while keeping common coding references in the same system. AI documentation, predictive analytics, and intelligent automation are intended to reduce repetitive work; real-time insights and custom reports support ongoing review of practice activity.

Administrative coverage is unusually broad for an EMR. Scheduling, online booking, client records, automated reminders, digital intake forms, packages and memberships, and payment processing cover the patient journey from appointment request through collection. Automated billing, claim tracking, and real-time eligibility verification address insurance-related administration. That breadth favors practices seeking consolidation, but may be more system than a solo provider who only needs a booking calendar.

Built-in video conferencing is HIPAA-compliant and included on every plan, including Free, so telehealth does not require a separate subscription. HelloNote says every plan is HIPAA compliant and that patient data is encrypted across its features. Those assurances matter for practices handling protected health information, although the product remains web-only.

Pricing

The Free plan costs nothing, forever, for up to two patients. It includes core EMR documentation, scheduling, and billing tools, requires no credit card, and includes HIPAA-compliant video conferencing. It is useful for evaluating the workflow or maintaining a very small caseload, but the two-patient ceiling makes it unsuitable as the long-term plan for a growing practice.

Lite costs $49.99 a month, billed monthly. Plus costs $70 a month, billed monthly. The published plans include one staff account, so a practice should account for that seat limit when deciding whether the paid tiers fit its team. HelloNote states that plans have no contracts or setup fees and can be canceled at any time, reducing commitment risk. The paid tiers are the practical route once a caseload exceeds Free’s cap, but the listed prices should be weighed against the need for additional staff access.

Platforms

HelloNote runs on the web. Every plan includes its built-in HIPAA-compliant video conferencing, including the no-cost tier.

Who it's for

This is a strong candidate for physical therapy, occupational therapy, speech-language pathology, and chiropractic practices that want one system for SOAP-style records, coding, claims, scheduling, payments, and telehealth. Free is best for a two-patient trial or exceptionally small caseload. Lite and Plus are better suited to active practices that need to move beyond that limit while retaining monthly billing and cancellation flexibility. It is less appropriate for teams requiring more than one included staff account or for users who need a native mobile platform.

Pros and cons

• Pro: Clinical documentation and practice administration share one system, reducing the need to connect separate EMR, booking, and billing tools.
• Pro: HIPAA-compliant video conferencing is included on every plan, including Free.
• Pro: Real-time eligibility verification, claim tracking, and automated billing address substantial insurance administration.
• Pro: No contracts or setup fees, with cancellation allowed at any time.
• Con: Free supports only two patients, so it cannot serve a normal growing caseload.
• Con: The platform is web-only and the plans include one staff account, constraints for teams needing broader device or seat coverage.

Alternatives

For a wider directory of appointment-focused tools, see Massage Therapy Scheduling Software.

Choose Pronto instead if you need Linux, macOS, Windows, or self-hosted deployment and a free allowance of one staff member, 100 clients, and 50 bookings per month. WellnessLiving is the alternative when Android or iOS access and class and appointment booking are priorities. Pick Goldie for a mobile-oriented freemium option whose free tier allows 20 appointments per month and unlimited clients. MassageHub offers a free plan with online booking, SOAP notes, intake forms, a client portal, and online payments. Kneadly is a web option with a free allowance of 25 clients and one therapist account. Servegalo fits practices wanting a free tier with one location and up to three staff. Meevo is a paid, multi-platform salon and spa system with no free plan. Stillpoint suits a single practitioner needing a free plan with two services and eight appointments per month.

Verdict

Choose HelloNote if your therapy or chiropractic practice needs clinical notes, coding, billing, scheduling, and telehealth in one web-based system. Its strongest reason to buy is the combination of specialty EMR functions and administrative automation, while the two-patient Free cap, one-staff allowance, and lack of native mobile platforms are the clearest reasons to look elsewhere.