MassageHub

Overview

MassageHub is practice-management software for independent massage therapists, bringing appointments, client records, SOAP notes and payments into one service. It is best suited to solo practitioners, particularly those who travel between clients. Its free plan covers the essentials, while travel routing and more advanced client-retention tools sit on paid tiers.

Clients can book from a therapist’s own URL without an app download or account, which keeps the first step simple. Therapists can export client lists, appointment histories and SOAP notes as CSV or PDF, useful if they later move to another system.

Key features

• Booking and practice records: Online booking, client management, intake forms and SOAP notes cover much of the routine administration of a solo practice. The booking link is accessible without requiring clients to register.
• Mobile appointments: For consecutive visits, Google Maps is used to calculate driving or walking time. This makes MassageHub a more relevant fit for therapists working across locations than a booking calendar alone.
• Payments and reminders: Payments run through Stripe, and MassageHub says it does not store card numbers. Email reminders start with Pro; SMS reminders require Plus, so the right tier depends on how a therapist wants to communicate with clients.
• Client retention: Plus adds gift cards, treatment packages, memberships and a loyalty programme. These tools may help a solo practice encourage repeat bookings, but they require stepping up from the lower tiers.
• Integrations and data protection: The maker lists Stripe, Google and Apple calendars, Outlook, Google Maps, Twilio and Zapier among its integrations and tools. Its privacy policy says sensitive fields such as calendar URLs and OAuth tokens are encrypted at rest using AES-256-GCM, and data is transmitted over HTTPS.
• SOAP-note assistance: Plus includes AI-assisted notes. When a therapist requests assistance, note text may be sent to Anthropic’s Claude AI; use is optional, and the therapist reviews suggestions before saving. Practitioners who prefer not to send note text for AI processing can leave this feature unused.

Pricing

Solo Free: free. It includes an online booking page, client management, SOAP notes, Google Calendar sync, online payments, a client portal and intake forms. This is a useful way to cover core workflows without a subscription, but it lacks the paid tiers’ reminders, travel routing and client-retention extras.

Solo Pro: £12 a month, billed monthly, with an annual option also available. It includes everything in Free, plus email reminders, booking deposits, smart travel-time routing, discount codes, a revenue dashboard, a Trusted Therapists listing and SOAP templates. Pro is the strongest fit for a mobile practitioner who needs route planning or wants email reminders and business reporting.

Solo Plus: £24 a month, billed monthly, with an annual option also available. It includes everything in Pro, then adds SMS reminders, gift cards, treatment packages, memberships, a loyalty programme, AI-assisted SOAP notes and events. It suits a solo therapist who will use several of these add-ons; otherwise, Pro keeps the monthly price lower.

A 30-day trial is offered. Plans are intended for individual solo therapists and have no usage caps, subject to a fair-use policy that allows review of unusually high activity. That makes the service a poor fit for a multi-practitioner team. MassageHub is freemium, though additional terms for the annual options are not given here.

Platforms

MassageHub is available on Android, iOS and the web, giving therapists options for managing appointments across mobile devices and browsers.

Who it's for

MassageHub makes the most sense for an independent therapist who needs bookings, client documentation and payment handling in one place, with particular appeal for practitioners making home visits. Its focus is on solo therapists rather than shared practices. The founder describes himself as a practising therapeutic massage therapist with more than fifteen years’ experience; the product is made by Impact CM Ltd, registered in England and Wales.

Pros and cons

• Pro: The free plan includes SOAP notes, intake forms, online payments and client management, so therapists can begin with more than appointment scheduling alone.
• Pro: Account-free booking links reduce steps for clients, and CSV or PDF exports provide a route to take key records elsewhere.
• Pro: Pro’s travel-time routing addresses a practical scheduling need for mobile therapists.
• Con: Email reminders and travel routing require Pro, while SMS and the broader retention toolkit require Plus; the free tier is less complete for an established practice.
• Con: Plans target solo practitioners and are subject to fair-use review, making the service unsuitable for teams seeking multiple practitioner seats.
• Con: SOAP-note AI can involve sending note text to Claude, which may not suit therapists who do not want that processing even though it is optional.

Alternatives

For a category-wide comparison, see Massage Therapy Scheduling Software.

• Goldie is worth considering if a free tier is important and a 20-appointments-per-month cap is acceptable: its free Starter plan includes one user, unlimited clients and devices, manual reminders and basic support.
• MassageBook is a paid option with a free trial; its Transition plan is shown at $15 a month and includes a mobile app, pre-built website, basic SOAP notes, payment processing and online booking.
• Zanda is a paid alternative with a free trial for readers considering a broader platform set, including Android, iOS, macOS, web and Windows.
• Noterro is a paid alternative with a free trial and an annual Core plan shown at $28.05 a year, billed at $28.05/month with an annual plan, including one practitioner seat.
• Servegalo has a free plan for up to three staff at one location, but charges 1% per booking on collected deposits and uses pay-per-use AI credits; consider it if a multi-staff setup matters more than MassageHub’s solo focus.
• Pronto has a free plan with one staff member, 100 clients and 50 bookings per month; it may suit readers who can work within those caps and want a platform that includes self-hosted options.
• Stillpoint is another freemium, web-based alternative.
• Yocale is a paid alternative with a free trial and plans priced for multiple bookable professionals per location.

Verdict

MassageHub is a strong match for a solo massage therapist who wants client records and SOAP notes alongside booking and payments, especially if appointments involve travel. The free tier gives a credible starting point, and Pro adds the route planning that makes the service distinctive for mobile work. Look elsewhere if you need multiple practitioner seats, or choose a lower tier only if you can do without the reminders and retention features that require paid plans.