Best SureWFM Alternatives in 2026

Updated October 2026

20 apps from contact center workforce management software ranked against SureWFM on the same published basis.

1
Webex App Free plan AndroidiOSMacWebWin Free7.4
SureWFM vs Webex App
2
Daktela WFM Free plan AndroidapiiOSMacWeb €20/mo7.2
SureWFM vs Daktela WFM
3
Dialpad Workforce Management AndroidextensioniOSMacWeb $95/mo6.8
SureWFM vs Dialpad Workforce Management
4
Mitel Secure Cloud AndroidiOSMacWebWin 6.8
SureWFM vs Mitel Secure Cloud
5
Nextiva AndroidextensioniOSLinuxMac $15/mo6.6
SureWFM vs Nextiva
6
Genesys Workforce Engagement Management AndroidiOSMacWebWin £2.33/mo6.5
SureWFM vs Genesys Workforce Engagement Management
7
8x8 Contact Center AndroidapiiOSMacWeb 6.4
SureWFM vs 8x8 Contact Center
8
Amazon Connect Free trial AndroidapiiOSWeb 6.4
SureWFM vs Amazon Connect
9
Aspect Workforce AndroidapiiOSself-hostedWeb 6.3
SureWFM vs Aspect Workforce
10
Pipkins Vantage Point iOSMacWeb 6.3
SureWFM vs Pipkins Vantage Point
11
QStory Workforce Management AndroidiOSWeb 6.3
SureWFM vs QStory Workforce Management
12
RingCentral RingCX apiMacWebWin $65/mo6.3
SureWFM vs RingCentral RingCX
13
RingCX AI Workforce Management AndroidapiiOSWeb $65/mo6.3
SureWFM vs RingCX AI Workforce Management
14
Verint Workforce Management AndroidapiiOSWeb 6.3
SureWFM vs Verint Workforce Management
15
Enghouse CCaaS apiWeb 6.2
SureWFM vs Enghouse CCaaS
16
Agentforce Contact Center WebiOSAndroid $50/mo6.1
SureWFM vs Agentforce Contact Center
17
Eleveo Workforce Management apiself-hostedWeb 6.1
SureWFM vs Eleveo Workforce Management
18
Five9 Interaction Analytics apiWeb $119/mo6.1
SureWFM vs Five9 Interaction Analytics
19
MaxContact Auto QA apiWeb 6.1
SureWFM vs MaxContact Auto QA
20
SingleComm Workforce Web 6.0
SureWFM vs SingleComm Workforce

SureWFM alternatives compared

#	App	Score	Free plan	From	Runs on
1	Webex App	7.4	Free plan	Free	Android, iOS, Mac, Web, Windows
2	Daktela WFM	7.2	Free plan	€20/mo	Android, API, iOS, Mac, Web, Windows
3	Dialpad Workforce Management	6.8	No	$95/mo	Android, Browser, iOS, Mac, Web, Windows
4	Mitel Secure Cloud	6.8	No	—	Android, iOS, Mac, Web, Windows
5	Nextiva	6.6	No	$15/mo	Android, Browser, iOS, Linux, Mac, Web, Windows
6	Genesys Workforce Engagement Management	6.5	No	£2.33/mo	Android, iOS, Mac, Web, Windows
7	8x8 Contact Center	6.4	No	—	Android, API, iOS, Mac, Web, Windows
8	Amazon Connect	6.4	No	—	Android, API, iOS, Web
9	Aspect Workforce	6.3	No	—	Android, API, iOS, self-hosted, Web
10	Pipkins Vantage Point	6.3	No	—	iOS, Mac, Web
11	QStory Workforce Management	6.3	No	—	Android, iOS, Web
12	RingCentral RingCX	6.3	No	$65/mo	API, Mac, Web, Windows
13	RingCX AI Workforce Management	6.3	No	$65/mo	Android, API, iOS, Web
14	Verint Workforce Management	6.3	No	—	Android, API, iOS, Web
15	Enghouse CCaaS	6.2	No	—	API, Web
16	Agentforce Contact Center	6.1	No	$50/mo	Web, iOS, Android
17	Eleveo Workforce Management	6.1	No	—	API, self-hosted, Web
18	Five9 Interaction Analytics	6.1	No	$119/mo	API, Web
19	MaxContact Auto QA	6.1	No	—	API, Web
20	SingleComm Workforce	6.0	No	—	Web

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Questions about SureWFM alternatives

What is the best alternative to SureWFM?

Webex App, number 1 in contact center workforce management software with a score of 7.4 out of 10. The others here: Daktela WFM, Dialpad Workforce Management, Mitel Secure Cloud and 16 more.

What is the best free alternative to SureWFM?

Webex App is the best-ranked alternative with a free plan. 2 of the 20 alternatives here publish a free plan on their own pricing pages.

How are these alternatives ranked?

Ranked on what each maker publishes: documentation depth, a free tier and the platforms it runs on.