Alternatives to MaxContact Workforce Management

18.2

Daktela WFM

Daktela WFM is a shift scheduling tool built for omnichannel contact centres.

Free planAndroidiOSWeb

From €12 a month

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28.0

NE

Nextiva

Nextiva is a hosted VoIP phone system for business communications, with voice calling, messaging and collaboration tools.

AndroidiOSWeb

From $15 a month

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37.4

Aspect Workforce

Aspect Workforce is workforce management software for contact centers, covering forecasting, scheduling, and performance tracking.

AndroidiOSWeb

From $1 a month

VisitDetails

4. 4

   GetWFM

   GetWFM is cloud-based workforce management software for contact centers, bringing scheduling, attendance, adherence, time-off management, and analytics into one service.

   Free planWebAPI
   6.9Free plan
   Visit
5. 5

   QStory Workforce Management

   QStory Workforce Management is cloud-based workforce management software for contact centers, with tools for forecasting, scheduling, adherence…

   AndroidiOSWeb
   6.8
   Visit
6. 6

   SingleComm Workforce

   WebAPI
   6.7From $49 a month
   Visit
7. 7

   8x8 Contact Center

   8x8 Contact Center is a customer-interaction platform for bringing agents, tools, and conversations together.

   AndroidiOSWebAPI
   6.6
   Visit
8. 8

   Assembled

   WebAPI
   6.2From $25 a month
   Visit
9. 9

   Verint Workforce Management

   Verint Workforce Management is an AI-powered system for forecasting demand, scheduling employees, and managing staffing in real time.

   AndroidiOSWebAPI
   6.2
   Visit
10. 10

    Alvaria Cloud

    Alvaria Cloud is a cloud contact center platform for handling customer interactions, workforce operations, and self-service applications.

    WebAPI
    6.0
    Visit
11. 11CC

    CCsuite

    CCsuite is workforce management software for contact centers, with tools for forecasting, scheduling, reporting, agent engagement, and real-time adherence.

    AndroidiOS
    6.0
    Visit
12. 12SU

    SureWFM

    SureWFM is a web-based workforce management platform for contact centers and BPOs, covering forecasting, scheduling, agent self-service and intraday management.

    Web
    5.9From $599 a month
    Visit
13. 13

    Eleveo Workforce Management

    Eleveo Workforce Management (WFM) helps contact centers plan staffing around expected multichannel demand, agent skills, and schedules.

    WebAPISelf-hosted
    5.5
    Visit
14. 14PE

    Peopleware

    Peopleware is an AI-native workforce management suite for contact centers and outsourcers.

    WebAPI
    5.5
    Visit
15. 15PR

    ProHanceCX

    ProHanceCX is web-based contact center workforce management software for forecasting, scheduling, and real-time operations.

    Web
    5.5
    Visit
16. 16

    Puzzel Workforce Management

    Puzzel Workforce Management is a cloud-based platform for planning contact centre staffing around customer demand.

    WebAPI
    5.4
    Visit
17. 17QU

    QueuePilot

    QueuePilot is web-based workforce management software for contact centers.

    Web
    5.4
    Visit
18. 18TW

    TCN Workforce Management

    TCN Workforce Management helps contact centres forecast contact demand and plan agent schedules across voice, chat, email, and SMS.

    WebAPI
    5.4
    Visit
19. 19

    NiCE Workforce Management

    NiCE Workforce Management is web-based software for planning and managing workforce coverage.

    Web
    4.9
    Visit
20. 20XW

    Xima Workforce Management

    Xima Workforce Management is a paid web product from Xima Software for managing voice operations.

    Web
    4.8
    Visit

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