Alemba Service Manager
6.8#8 in sla managementAndroidiOSWebAPI
VisitAlemba Service Manager vs TOPdesk
What both publish
| Fact | Alemba Service Manager | TOPdesk |
|---|---|---|
| Deployment | Alemba Service Manager is available as a cloud service or on-premises deployment. | TOPdesk runs mainly as SaaS but also supports on-premises installations for organizations requiring local control. |
| Founded | 2007 | 1993 |
| Headquarters | Edinburgh, United Kingdom | Delft, Netherlands |
| Integrations | The integration platform includes connectors such as Microsoft SCOM and SolarWinds and can synchronize third-party discovery data into the Alemba CMDB. | TOPdesk advertises more than 100 prebuilt integrations plus custom connections through its open API. |
| Purpose | Alemba Service Manager is IT service management and enterprise service management software for complex, regulated organizations. | TOPdesk is service management software that helps teams handle tickets, share knowledge, and manage service requests. |
Alemba Service Manager plans
- Alemba Service ManagerPriced on request
TOPdesk plans
- Essential£51 a month
- Engaged£72 a month
- Excellent£101 a month
Pick Alemba Service Manager if…
ASM suits large and mid-sized organizations, especially public-sector and regulated organizations, that need governed service operations across IT and other departments. It is a fit for teams that want configurable workflows and a license-free end-user portal, with a choice of cloud or on-premises deployment.
Pick TOPdesk if…
TOPdesk suits IT, Facility Management, and HR teams that need to manage service requests, tickets, and assets. It may also fit organizations seeking cloud or on-premises deployment and a self-service portal for end users.