17.9
MaestroQA is now Rippit, a platform rebuilt as an AI-first system for building agents from conversation data.
Free planWebAPIExtension
Alternatives to Unity Contact Center
27.5
Genesys Workforce Engagement Management (WEM) is a suite of capabilities for contact centre teams, integrated with the Genesys CCaaS solution.
AndroidiOSWeb
37.4
BoardQ creates live leaderboards and scoreboards for teams, events, games, classrooms and competitions.
Free planWebAPI
- 4
Freshdesk
Freshdesk is customer service software for organizing support requests and conversations across email, web forms, chat, social networks, and messaging channels.
Free planAPI7.4From $19 a month - 5
Scorebuddy Conversation Analytics
Scorebuddy Conversation Analytics analyzes customer interactions to show why people make contact, how they feel, and what other teams should know.
WebAPI7.2From $24 a month - 6
LiveAgent
LiveAgent is a customer-support platform that brings communication channels into one dashboard or inbox.
API6.8From $15 a month - 7
Gamifier
Gamifier adds challenges, quests, leaderboards, rewards, and feedback to existing CRM systems.
iOSWebAPI6.7From $3 a month - 8
RingCentral RingCX
RingCentral RingCX is an omnichannel contact center for managing customer interactions with human and AI agents.
WebAPImacOSWindows6.7From $65 a month - 9
Geckoboard
Geckoboard is a cloud dashboard and analytics service with real-time refresh, scheduled reports, embedded analytics, and natural-language queries.
AndroidiOSWeb6.5From $79 a month - 10
TouchPoint One A-GAME Flex
TouchPoint One A-GAME Flex is a gamification platform for contact-center workforces.
AndroidiOSWeb6.4From $29.23 a month - 11
Aspect League
Aspect League is a contact-center gamification product within the WorkforceOS platform.
AndroidiOSWeb6.3 - 12
Hoopla
Hoopla is a real-time gamification and recognition platform that makes team performance visible through leaderboards, competitions, contests,…
AndroidiOSWebAPI6.3 - 13
Talkdesk Workforce Management
AndroidiOSWeb6.3From $165 a month - 14
NICE CXone
NICE CXone is web-based software for handling customer conversations across voice and digital channels.
Web6.2From $110 a month - 15
DialedIn Agent Gamification
DialedIn Agent Gamification adds visual dashboards for real-time call activity and an individual top-10 leaderboard.
WebWindows6.0From $39 a month - 16
5.9From $24 a year - 17
AmplifAI Quality Assurance
AmplifAI Quality Assurance transcribes and evaluates customer interactions, then links quality findings to coaching, performance, and recognition workflows.
WebAPISelf-hosted5.8 - 18
Vonage Contact Center
Vonage Contact Center is a paid, AI-powered cloud service for customer conversations and agent productivity.
Web5.8 - 19
5.7 - 205.6From $9.99 a month
- 21
Centrical
Centrical brings together frontline performance data and uses it to guide personalized coaching, learning, and practice, then measure outcomes.
WebAPI5.5 - 22
EvaluAgent
Web5.2 - 23
ZIZO
ZIZO is browser-based call center performance management software built around KPI challenges, live insights, and employee rewards.
Web5.2 - 244.7
- 254.4