SugarCRM
The facts below are what the maker publishes about SugarCRM, checked and dated. Our editors have not written about it yet.
Plans and prices
From SugarCRM's own pricing page, checked 20 Sep 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Standard | — | 15 users minimum |
| Advanced | — | 15 users minimum |
| Premier | — | 15 users minimum |
| Market | — | 10,000 contacts · Unlimited users |
| Advisor | — | 20 hours per year maximum |
| Partnership | — | 40 hours per year maximum |
| Strategic | — | Everything in Partnership · One-to-one coaching · Web and platform integration audits · Monthly KPI audits · Documentation templates · Marketing use-case creation |
| Serve | — | Case management · Omnichannel engagement · Service Agent Workplace · SLA management · Sentiment analysis · Reports and dashboards |
| Enterprise | — | Account and contact management · Lead and opportunity management · Business process management · Pipeline management and analytics · Forecasting · Service Agent Console |
| Sugar Connect+ | $20 | Connects Zoom and Teams meeting transcripts with Sugar · Per user per month, billed annually; listed as an add-on (+$20) |
| Standard+ | $68 | Complete sales cycle management · Business process management · Analytics · Mobile · Per user per month, billed annually |
| Advanced+ | $98 | Everything in Standard+ · Forecasting · Mail and calendar integration · Geo mapping · AI Summaries · Sugar Cube AI Assistant · AI Analytics · Smart Prompts · Per user per month, billed annually |
| Premier+ | $155 | Everything in Advanced+ · Data enrichment and news feed · Smart Guides · Discover · Meeting preparation · Per user per month, billed annually |
| Premier Precision+ | Priced on request | Everything in Premier+ · Sugar Predict for ERP-powered retention, cross-sell, and reorder intelligence · Contact sales for pricing |
| Advanced Precision+ | Priced on request | Everything in Advanced+ · Sugar Predict for ERP-powered retention, cross-sell, and reorder intelligence · Contact sales for pricing |
| Enterprise+ | — | Comprehensive sales force automation · Customer service capabilities · Additional productivity features |
The facts
Each one read from SugarCRM's own pages, with the date it was checked.
What it does
- AI features
- Sugar says its AI features include content creation, summarization, meeting sentiment analysis, and predictive lead scoring.checked 9 Oct 2026
- APIs
- Sugar says it supports REST and SOAP APIs for connecting with other systems.checked 9 Oct 2026
- Customization
- Sugar says its platform offers no-code configuration capabilities for features, workflows, and integrations.checked 9 Oct 2026
- Data residency
- SugarCloud customers can choose a data region, and the company says data stays within that region; listed regions include Australia, Germany, the United Kingdom, and the United States.checked 9 Oct 2026
- Data retention
- Sugar says departing customers can access their data for up to 120 days, after which customer data will be permanently deleted unless otherwise requested.checked 9 Oct 2026
- Deployment
- Sugar offers SugarCloud and an on-premises Sugar Enterprise solution.checked 9 Oct 2026
- Email sync
- Yeschecked 20 Sep 2026
- Integrations
- The integrations page names Dropbox, DocuSign, Office, SharePoint, ZoomInfo, and ERP systems including Epicor, NetSuite, Sage, and SYSPRO.checked 9 Oct 2026
- Intended customers
- Sugar says it is suited to mid- to large-size organizations with complex account management needs, particularly businesses relying on repeat sales to existing customers.checked 9 Oct 2026
- Marketing automation
- Yeschecked 20 Sep 2026
- Product suite
- The company lists Sugar Sell, Sugar Predict, Sugar Market, and Sugar Serve among its software products.checked 9 Oct 2026
- Purpose
- Sugar describes its platform as a precision-selling CRM for B2B growth that helps teams find opportunities and act on recommended next steps.checked 9 Oct 2026
- Sales guidance
- Sugar Sell surfaces priority accounts and opportunities, preparation context, early warning signs, and guidance for stalled deals.checked 9 Oct 2026
- Security
- Sugar lists ISO/IEC 27001:2022, SOC 2 Type II, GDPR, CCPA, and Data Privacy Framework among its compliance credentials or standards.checked 9 Oct 2026
- Support
- Support options range from online-only to 24/7 global response, depending on the Sugar solution and customer needs.checked 9 Oct 2026
- Visual sales pipeline
- Yeschecked 20 Sep 2026
Money
- Free plan
- Nochecked 20 Sep 2026
The company
- Headquarters
- Silicon Valley, United Stateschecked 28 Sep 2026
Where it runs
- Mobile app
- Yeschecked 20 Sep 2026
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