Riivet

Overview

Riivet is a restoration-focused CRM and job-management platform for contractors handling insurance claims. Its combination of field workflows, scanning and AI tools is most compelling for teams seeking a specialized operating system rather than a general contractor app. The early beta and credit-based AI costs call for a careful look at the total commitment.

Key features

Riivet brings insurance jobs from first notice of loss through final payment, with CRM, scheduling, contents, documents, e-signatures, team chat and a mobile app. LiDAR scanning on iPhone or iPad Pro and Xactimate-compatible export can support field capture and estimating workflows; direct Verisk integration is in development, so teams that require that connection now should look elsewhere.

AI tools span estimating, carrier negotiation drafts, marketing, analytics, training, contents photo tagging and a 24/7 AI receptionist. That range could consolidate several tasks, but AI Estimating and AI Negotiations use Studio Credits, making usage an additional budget consideration rather than an unlimited part of the seat price.

Integrations include QuickBooks, Xero, Stripe, Square, Slack, Microsoft Teams, Google Drive, Dropbox, OneDrive, Box, Google and Outlook calendars, ClaimXperience, Symbility, XactAnalysis, Zapier, Make, webhooks and an API. Guided onboarding includes migration from DASH, Albi, Xcelerate, PSA or JobNimbus; the company says it can also migrate from most CRMs that can export.

Riivet says it uses PostgreSQL Row Level Security, TLS 1.2+ in transit, AES-256 at rest and daily encrypted backups with seven-day point-in-time recovery. It says its controls are designed against SOC 2 Trust Services Criteria, but it has not completed a formal audit and is not SOC 2 certified or compliant. As an early paid public beta, it warns of occasional bugs and rough screens. Support includes an in-app AI assistant, bug reporting and feedback; high-priority issues are frontloaded for resolution, usually within hours.

Pricing

Riivet has no free plan. A 24-hour test run provides full platform access without a credit card or commitment; a person sets up the account and reaches out within one business day.

• Core (expected at release): $99 a month per seat, with CRM, scheduling, contents, LiDAR/360 scanning, documents, e-signatures, team chat and mobile app. The release price is expected and subject to change.
• Early beta · full platform: $99 a month per seat, with a five-seat minimum and a $2,500 one-time onboarding fee. It includes the full platform, but AI Estimating and AI Negotiations use Studio Credits. It can be canceled anytime.
• Premium (expected at release): $199 a month per seat. It adds AI reports and analytics, automations, AI marketing and receptionist, BOS, training, rewards and integrations to Core. The release price is expected and subject to change.

Core is the lower-cost expected release option for teams that need core job and field tools, but gives up Premium's listed additions. The beta plan offers full access at the Core seat rate, but the five-seat floor, onboarding charge and credit-metered AI can raise its cost substantially; it is a poor fit for a small team or a buyer needing a mature system immediately.

Studio Credits are sold separately: Starter is $500 a month for 10 credits at $50 per credit; Growth is $1,000 a month for 25 credits at $40 per credit; Pro is $1,600 a month for 50 credits at $32 per credit; Scale is $2,700 a month for 100 credits at $27 per credit; and Enterprise is $5,500 a month for 250 credits at $22 per credit. Unused credits roll over one month, capped at twice the monthly allowance; overages cost $65, $50, $40, $32 and $27 per credit, respectively. Guided onboarding is also available separately for $2,500, paid once and includes workspace setup, data migration, remote training and a dedicated onboarding lead.

Platforms

Riivet supports Android, iOS, web and API. Its LiDAR scanning specifically supports iPhone or iPad Pro.

Who it's for

Riivet is built for insurance restoration contractors in water, fire, mold, storm and reconstruction. It is a better fit for teams that value claim-specific workflows and field capture than for general contractors seeking broad-purpose job management. Buyers should be comfortable with beta-stage rough edges and, for full beta access, the five-seat minimum and onboarding fee.

Pros and cons

• Pros: Restoration-specific workflows cover a job through final payment, while scanning and Xactimate-compatible export connect field capture to familiar estimating work.
• Pros: A broad integration set and guided migration options can ease connections to existing tools and data.
• Cons: The beta has a five-seat minimum and $2,500 onboarding fee, creating a significant entry commitment.
• Cons: Key AI functions consume separately purchased Studio Credits, and credit overages can be costly.
• Cons: Occasional bugs and rough screens are a stated possibility; direct Verisk integration is not yet available.

Alternatives

Compare restoration management software if you want to weigh Riivet against category options. Proof Restoration OS is worth considering for a free entry point: its Proof Pulse plan is $0 /mo for two seats, though it includes no call minutes or SMS and caps storage at 1 GB. Lever360 may suit operators needing broader desktop and Windows support; its Business 7 plan costs $378 a month on a one-year commitment, with a $699 setup fee and up to seven users for a single location.

Loop Logics is an option for buyers whose priority is user-based pricing that does not charge by job or claim. Albi may appeal to teams comparing seat costs: Base User is $60 a month, but the stated minimum yearly spend is $6,000 with four seats required. Clean Claims is another paid option on Android, iOS and web.

Cortex by JobDox may fit buyers willing to accept a 12-month minimum: Cortex Essential is $550 a month billed every 28 days for 1–10 users. Job Workflow PRO offers a different contractor workflow option, with a 10-seat Starter plan at $249 a month. Kaldrex may be a lower-cost starting point for a small operation: its Solo plan is $29 a month for one user and one trade, with an additional-trade charge.

Verdict

Riivet is best for restoration contractors ready to organize claim work, field capture and AI-assisted tasks in one specialized platform. Its workflow breadth and Xactimate-compatible scanning are the strongest reasons to choose it. Look elsewhere if you need a proven, low-commitment system, cannot meet the five-seat beta minimum, or want key AI tools included without credit charges.