Mitel Secure Cloud

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Score6.6

Rank#101 of 174

Free planNo

Runs onAndroid, iOS, macOS, Web, Windows

Summary

Mitel Secure Cloud is a private managed communications service for enterprises, with business calling, team messaging, video meetings and contact-center channels such as phone, chat, email, SMS and social media. Its unified communications tools include presence management, persistent messaging, HD video conferencing and mobile applications. Call handling features include advanced routing, auto attendant, voicemail transcription, IVR, call recording and supervisor tools; workforce management includes demand forecasting, skills-based scheduling and intraday management. Mitel describes the service for large organizations with 1,000 to more than 10,000 users, including those in regulated sectors. Each customer gets an isolated dedicated instance with independent access controls and no shared infrastructure. Data storage, processing and backups are stated to take place in Frankfurt, Germany, with ISO 27001, BSI C5 and GDPR requirements cited. Organizations can retain existing SIP providers, migrate in phases and connect on-premises systems. Pricing is on request. It is available on Android, iOS, macOS, web and Windows.

Who it is for

It suits large enterprises, particularly healthcare, financial services and government organizations with complex regulatory environments. Organizations seeking managed communications alongside existing SIP providers or on-premises systems may also find its migration and hybrid support relevant.

What is good

Dedicated, isolated customer instance
Supports phone, chat, email, SMS and social media
Includes workforce forecasting and scheduling tools
Hybrid connections support DECT and SIP endpoints
Automatic updates are described as requiring no operational downtime

What to know first

Pricing is available on request
Essential video conferencing is unspecified
Premier video conferencing is limited

Verdict

Mitel Secure Cloud combines enterprise communications and contact-center capabilities with a dedicated managed environment. Its pricing requires a conversation with Mitel, and video conferencing availability varies by package.

Mitel Secure Cloud plans and pricing

All plans

Essential Not published Service package; user-count limit not stated mitel.com · 2 Oct 2026

Elite Not published Service package; user-count limit not stated mitel.com · 2 Oct 2026

Premier Not published Service package; user-count limit not stated mitel.com · 2 Oct 2026

Compared on business phone systems

Auto attendant: Yesmitel.com
Call routing: advancedmitel.com
Voicemail transcription: Yesmitel.com
Desktop and mobile apps: Yesmitel.com

Facts

Product: Mitel Secure Cloud provides enterprise communications as a private managed service with data sovereignty, security controls, and regulatory compliance.mitel.com · 2 Oct 2026
Intended users: Mitel describes it as built for large enterprises in complex regulatory environments, including healthcare, financial services, and government.mitel.com · 2 Oct 2026
Scale: The managed service is described for organizations with 1,000 to 5,000 users and very large enterprises with 5,000 to 10,000+ users.mitel.com · 2 Oct 2026
Communications features: The unified communications suite includes presence management, persistent messaging, HD video conferencing, and mobile applications.mitel.com · 2 Oct 2026
Calling architecture: The product includes redundant SIP soft-switch architecture described as supporting 1,000 to 10,000+ concurrent sessions.mitel.com · 2 Oct 2026
Dedicated instance: Mitel describes a private dedicated instance with an isolated virtualization environment, independent access controls, and no shared infrastructure across customers.mitel.com · 2 Oct 2026
Data location and standards: Mitel states that data storage, processing, and backup occur in Frankfurt, Germany, and cites ISO 27001, BSI C5, and GDPR requirements.mitel.com · 2 Oct 2026
Carrier choice: Bring Your Own Carrier supports retaining existing SIP service provider relationships.mitel.com · 2 Oct 2026
Migration and hybrid support: The service supports managed phased migration and hybrid connections to on-premises infrastructure, including DECT wireless systems and SIP endpoints.mitel.com · 2 Oct 2026
Updates: Mitel describes an evergreen platform that delivers automatic security patches, compliance updates, and feature enhancements without operational downtime.mitel.com · 2 Oct 2026
Package limits: In the package comparison, Essential video conferencing is unspecified, Premier is marked limited, and Elite is marked advanced; the page also lists large conferences of 250+ among compared features.mitel.com · 2 Oct 2026
Support and account services: The very-large-enterprise service description includes dedicated technical account management and architecture review.mitel.com · 2 Oct 2026
Contact and pricing: The product page directs prospective customers to talk to an expert and does not state a price.mitel.com · 2 Oct 2026