Acefone
The facts below are what the maker publishes about Acefone, checked and dated. Our editors have not written about it yet.
Plans and prices
From Acefone's own pricing page, checked 15 Oct 2026.
| Plan | Price | What it gives you |
|---|---|---|
| Professional | ₹1,599 a month | 7-day limited-calling trial · unlimited India calling · 1 standard DID · 3-month call recording · standard roles · chat 24x7 · call support 16x5 · per user/month; minimum 6 seats |
| Ultra | ₹1,999 a month | 7-day limited-calling trial · unlimited India calling · 1 standard DID · 6-month call recording · custom roles · chat 24x7 · call support 24x7 · per user/month; minimum 5 seats |
| Enterprise | — | High-volume deployments · Custom infrastructure and SLAs · Tailored security and compliance |
| Toll Free Number | $4.99 a month | Toll free number charge; tariffs are in addition to Business or Premium plan charges · $4.99 / month |
| Professional | $19.99 a month | 1,000 local minutes · 24x7 support · analytics/reporting · Android · assisted onboarding · auto provisioning · per user/month |
| Ultra | $29.99 a month | 24x7 support · analytics/reporting · Android · assisted onboarding · auto provisioning · call announcement · per user/month |
| Professional (Contact Center Studio, India) | ₹1,599 a month | Minimum 6 seats · 3 months call recording · Unlimited calling within India · 1 standard DID · ₹1,599 per user per month |
| Ultra (Contact Center Studio, India) | ₹1,999 a month | Minimum 5 seats · 6 months call recording · Unlimited calling within India · 1 standard DID · ₹1,999 per user per month |
| Enterprise (Contact Center Studio) | Priced on request | High-volume deployments · Custom infrastructure and SLAs · Tailored security and compliance · Contact Us |
The facts
Each one read from Acefone's own pages, with the date it was checked.
What it does
- API authentication
- API requests use bearer tokens, with JWT access tokens documented as one-hour tokens unless unlimited lifetime is enabled by support.checked 15 Oct 2026
- API documentation depth
- The developer hub includes guides, API reference pages, request parameters, response codes, curl examples and Java examples.checked 15 Oct 2026
- API extensibility
- API Dialplan lets an HTTPS GET or POST endpoint make real-time routing decisions with custom headers, payloads, mappings, timeouts and failover destinations.checked 15 Oct 2026
- Auto attendant
- An auto-attendant acts as a virtual receptionist that greets callers and routes them.checked 15 Oct 2026
- Business numbers
- multiplechecked 22 Sep 2026
- Business phone pricing
- Acefone advertises Business Phone Service pricing from $19.99/- and says plans include unlimited calling, one DID number, and one year of CDR.checked 11 Oct 2026
- Call queues
- The platform queues incoming calls and routes them to available executives in first-come order.checked 15 Oct 2026
- Call routing
- customchecked 22 Sep 2026
- Communication channels
- The AceX app combines voice calls, video, SMS, and WhatsApp in one app.checked 11 Oct 2026
- Contact center capabilities
- Contact Center Studio includes automated dialers, smart call routing, call disposition, and post-call surveys.checked 11 Oct 2026
- Contact Center Studio
- Contact Center Studio supports inbound and outbound contact-center work with automated dialers, queues, IVR and call disposition.checked 15 Oct 2026
- Data retention
- Call and message detail records remain fully available for three months, archived through month twelve, then permanently deleted; recording retention follows the subscribed plan.checked 15 Oct 2026
- Documentation and support
- The pricing page lists knowledgebase, videos, FAQs, API documentation, 24x7 chat and tier-dependent phone support.checked 15 Oct 2026
- Features
- The features page lists automatic call distribution, call transfer, text-to-speech, call monitoring, scheduled email reports, and trigger-based APIs.checked 11 Oct 2026
- Google Play listing
- AceConnect by Acefone shows 5,000-plus downloads; Google Play lists SERVETEL INFOCOMM PRIVATE LIMITED as developer and says no data is collected or shared.checked 15 Oct 2026
- HD voice
- Wideband codecs prioritize voice packets to maintain high-quality audio under poor bandwidth conditions.checked 15 Oct 2026
- Included users
- 6checked 22 Sep 2026
- Integrations
- Listed integrations include Zoho, Salesforce, Microsoft Dynamics 365, HubSpot, Freshworks, Freshdesk, Zendesk, Bitrix24, LeadSquared, Kapture, Microsoft Teams and Google Workspace.checked 15 Oct 2026
The company
- Company facts
- LinkedIn lists Acefone as privately held, founded in 2019, headquartered in Gurgaon, Haryana, with 201–500 employees.checked 15 Oct 2026
- Company identity
- Acefone's documentation identifies Servetel Infocomm Private Limited as the operator of the platform and its APIs.checked 15 Oct 2026
- Company legal profile
- Crunchbase describes Servetel (by Acefone) as a private Gurgaon-headquartered cloud-telephony company founded in 2018 with Karan Chhabra as CEO and founder.checked 15 Oct 2026
- Founded
- 2019checked 28 Sep 2026
Where it runs
- Desktop and mobile apps
- Yeschecked 22 Sep 2026
Money
- Free plan
- Nochecked 22 Sep 2026
Alternatives to Acefone
- 1
Microsoft Teams
Free planAndroidiOSWebLinux9.0Free plan - 2
Nextiva
AndroidiOSWebAPI8.8From $15 a month - 3
VitalPBX
Free planAndroidiOSWebAPI8.8From $100 a month - 4
NFON Cloudya
AndroidiOSWebAPI8.6From €4.50 a month - 5
Ringover
AndroidiOSWebAPI8.6 - 6
OnSIP
Free planAndroidiOSWebmacOS8.6From $49.95 a month