Avaya Aura Private Cloud

What Avaya Aura Private Cloud is

Avaya Aura Private Cloud is a dedicated cloud unified communications service for employee communications and collaboration. It runs on a dedicated Microsoft Azure instance and includes cloud telephony and call control, voicemail, instant messaging, team engagement, conferencing, mobility, and emergency calling. Customers can use the Avaya Admin Portal for self-service administration and customization. Avaya describes a hybrid approach that combines on-premises and cloud solutions without interrupting operations. The service supports desktop and mobile apps, with listed platforms including Android, iOS, macOS, web, and Windows. Its plan information lists 20 included users and multiple business numbers, along with inbound and outbound calling, custom call routing, an auto attendant, voicemail transcription, IVR building, and call recording. Contact center tools include omnichannel channels, workforce management, demand forecasting, skills-based scheduling, and intraday management. Avaya identifies large enterprises and government organizations with dispersed workforces and complex environments as intended customers. Pricing is on request; the listing also gives a starting price of 48 /user/mo.