LBi HR HelpDesk

LBi HR HelpDesk is an HR case-management service that pairs employee self-service with tools for routing and resolving inquiries. It suits HR teams that need a structured service desk rather than a shared inbox; its free edition is a practical entry point, while larger organizations must weigh paid-plan limits and hosting choices.

Overview

The product brings employee questions into a trackable process and gives staff resources to find answers themselves. The free plan supports up to 100 employees and two administrators, a meaningful option for smaller organizations. The product’s breadth—knowledge resources, workflows, reporting and case controls—will be more useful to teams handling recurring or varied requests than to a small HR function with little need for formal routing.

Key features

Self-service and case handling

Employees can use a portal, FAQs, an embedded wiki knowledge base and document management. For questions that need HR attention, omnichannel intake, email-created cases, automatic assignment and real-time case history support a more accountable process than handling requests in a shared inbox. Case confidentiality is relevant for sensitive matters, and the vendor describes the service as private while citing GDPR and HIPAA among relevant requirements.

Automation and reporting

Customizable workflows, SLA tracking and a request catalog give teams tools to structure how inquiries are handled. LBi also lists machine learning for employee questions and artificial intelligence, though those labels alone do not establish how much work they remove from HR. HR analytics, ad-hoc reporting and an executive dashboard give the service a reporting layer beyond case tracking. HRIS synchronization is also listed.

Integrations and hosting

Enterprise can integrate with HR, ERP and email systems and offers single sign-on. It can be hosted on-premise or on a dedicated server, while SMB editions are cloud-based. That gives organizations with hosting requirements more choice, but those options are tied to enterprise rather than the smaller cloud editions. The vendor also describes optional two-factor authentication as an enhancement to version 6.0.

Pricing

The free plan costs nothing and has no expiration date. Its ceiling of 100 employees and two administrative users makes it suitable for a small organization evaluating a lasting setup, but not for a larger HR operation.

Pro is billed free for 30 days and supports up to 500 employees and 10 administrators. ProPlus is also billed free for 30 days, with caps of 2,000 employees and 20 administrators. Paid options start at $1,530/yr with discounted annual billing; that starting price is not assigned to either plan. The 30-day trial gives teams a limited window to assess a paid edition, while the annual starting price and higher seat caps make the paid tiers more relevant as the employee base or administrator group grows.

Platforms

Platforms include Android, iOS, web and self-hosted. The vendor describes the SMB free edition as responsive and compatible with mobile browsers. Cloud-based SMB editions and enterprise self-hosting cover different deployment preferences, though mobile browser compatibility is the stated mobile access detail for the free edition.

Who it's for

LBi presents its SMB editions for organizations with up to 2,000 employees and describes enterprise as configurable for HR teams. It is a stronger fit for teams seeking employee self-service alongside case workflows and reporting than for buyers looking only for a lightweight FAQ page. Organizations that need more than 2,000 employees supported, or want enterprise hosting and integrations, should assess the paid options.

Pros and cons

• Pros: A permanent free plan has clear employee and administrator limits, giving smaller organizations a defined starting point.
• Pros: Self-service, case workflows, SLA tracking and reporting bring several parts of HR inquiry handling into one service.
• Pros: Enterprise offers on-premise or dedicated-server hosting, plus integrations with HR, ERP and email systems.
• Cons: The free plan stops at 100 employees and two administrators, so it will not cover many growing HR teams.
• Cons: Pro and ProPlus have distinct capacity limits, but the $1,530/yr starting price is not assigned to a specific tier, making plan-cost comparison less direct.
• Cons: SMB versions are cloud-based; organizations requiring self-hosting need to consider enterprise.

Alternatives

For more options in the category, browse HR Service Delivery Software or HR Case Management Software.

• Hornbill IT Asset Management is worth considering if you want a paid product with a free plan and scalable packages tailored to requirements.
• Matrix42 FastViewer may suit buyers comparing a paid annual option billed per concurrent session; it also offers a free trial.
• Avature is another paid option for Android, iOS, web and API platforms.
• Sunrise HRCM is a paid alternative with a free trial and quote-based pricing.
• Applaud HR Case Management may fit organizations starting at 500 users that want subscription pricing per user per month, with a quote required.
• Infor Learning Management System is a paid alternative for web and API platforms, with a free trial.
• Ivanti Neurons for Enterprise Service Management may fit buyers seeking a broader service-management suite that includes HR service management alongside ITSM, facilities, GRC, PPM and security operations.
• Neocase HR Case Management is a paid HR case-management alternative with modular pricing based on employee users and usage for some features.

Verdict

Choose LBi HR HelpDesk if your HR team wants employee self-service, case routing, workflow controls and reporting in one service, with a no-expiration free plan for a small organization. Look elsewhere if the free caps are too restrictive or if you need to compare a specific paid tier’s price before committing.