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LBi HR HelpDesk vs ServiceNow HR Service Delivery

What both publish

FactLBi HR HelpDeskServiceNow HR Service Delivery
HeadquartersMelville, New York, United StatesSanta Clara, California, USA
IntegrationsLBi says the enterprise edition can integrate with HR, ERP, and email systems, and offers single sign-on.ServiceNow says its platform can bring existing software investments together to connect people, processes, apps, and data.
PurposeHR HelpDesk is automated HR case-management and call-tracking software for managing employee inquiries through resolution.HR Service Delivery is designed to reduce repetitive tasks and improve employee productivity with AI that handles requests and automates employee journeys from hiring to exit.
SupportLBi says it provides completely professional support from experienced staff and supports upgrades for installations.ServiceNow describes tailored services, product experts, product documentation, community, and Impact success plans as support resources.

LBi HR HelpDesk plans

  • LBi HR HelpDesk FreeFree
  • LBi HelpDesk ProPlusPriced on request
  • LBi HR HelpDesk ProPriced on request

ServiceNow HR Service Delivery plans

  • HR FoundationPriced on request
  • HR AdvancedPriced on request
  • HR PrimePriced on request
  • HR Prime—

Pick LBi HR HelpDesk if…

HR teams that need to manage employee questions, cases, and self-service information can consider HR HelpDesk. The vendor positions SMB editions for organizations with up to 2,000 employees and describes the enterprise edition as configurable for HR teams.

Pick ServiceNow HR Service Delivery if…

It suits organizations looking to provide employees with HR answers, guidance, and issue resolution through ServiceNow's platform. It may also suit teams seeking HR case intake, SLA tracking, knowledge, and request catalog capabilities.

Charts they share

HR Service Delivery SoftwareHR Case Management Software