Sunrise HRCM

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Score6.6

Rank#6 of 50

Free planNo

Free trialYes

Runs onAndroid, API, iOS, Web

Summary

Sunrise HRCM brings employee HR cases, queries, and requests into one system, where HR teams can follow each case through to resolution and retain an audit trail of interactions. Employees can submit cases, check their status, update them, and search HR information through a self-service portal available on mobile devices. A Microsoft Teams chatbot connected with ChatGPT and the organisation’s SharePoint can assist with submitting cases and finding answers. HR teams can publish policies and process information in a searchable knowledge hub. HRCM sets response and resolution targets based on impact, urgency, and priority, with support for operating hours, holidays, and pausing the clock. Feedback workflows can assign investigation, approval, and remediation tasks. Reporting can break down performance by time period, group, or support agent. Access can be restricted according to user rights, and external applications can connect through a REST API. The product is paid, with pricing available on request; Sunrise offers a free trial by arrangement, but does not state its duration. It supports Android, iOS, web, and API access.

Who it is for

It suits HR or Shared Services teams that handle employee cases, queries, requests, and documentation. It may also suit teams that want employee self-service and case tracking on mobile devices.

What is good

Tracks cases end to end with an interaction audit trail
Mobile self-service supports case updates and knowledge searches
Chatbot connects Microsoft Teams, ChatGPT, and SharePoint
SLA targets account for urgency, holidays, and operating hours
Reports can be grouped by period, team, or agent

What to know first

Pricing is available only on request
Free trial is by arrangement; duration is unspecified
Opt-in access depends on users’ rights

Verdict

Sunrise HRCM combines HR case tracking, employee self-service, knowledge publishing, and workflow tools. Pricing and trial duration require clarification with Sunrise.

Sunrise HRCM plans and pricing

All plans

Sunrise HRCM Not published Pricing not listed; contact Sunrise for a quote sunrisesoftware.com · 3 Oct 2026

Compared on HR case management software

Case intake options: omnichannelsunrisesoftware.com
Workflow automation: Yessunrisesoftware.com
SLA tracking: Yessunrisesoftware.com
HR knowledge base: Yessunrisesoftware.com
Request catalog: Yessunrisesoftware.com

Facts

Purpose: Sunrise HRCM centralises employee HR cases, queries and requests so HR teams can track and resolve them.sunrisesoftware.com · 2 Oct 2026
Case tracking: The system tracks cases from start to finish and keeps an audit trail of interactions.sunrisesoftware.com · 2 Oct 2026
Self-service portal: Employees can submit cases, track and update them, and search the knowledge base through a self-service portal available on mobile devices.sunrisesoftware.com · 2 Oct 2026
AI chatbot: A Microsoft Teams chatbot integrated with ChatGPT and the organisation’s SharePoint can help employees submit cases and find answers.sunrisesoftware.com · 2 Oct 2026
Knowledge hub: HR teams can publish internal process and policy information for employees to search.sunrisesoftware.com · 2 Oct 2026
SLAs: The system calculates response and resolution targets using impact, urgency and priority, and supports operating hours, holidays and pausing the clock.sunrisesoftware.com · 2 Oct 2026
Employee feedback: Employee feedback workflows can assign investigation, approval and remediation tasks and retain an audited interaction history.sunrisesoftware.com · 2 Oct 2026
Reporting: HRCM reporting can show performance statistics by day, week, month or year and by group or support agent.sunrisesoftware.com · 2 Oct 2026
Access controls: The HRCM case management page says data can be restricted to people with the rights to see it.sunrisesoftware.com · 2 Oct 2026
Integration: Sunrise says external applications can integrate through its REST API and lists Microsoft Teams, SharePoint, ChatGPT, Power Automate and Power BI among its integrations.sunrisesoftware.com · 2 Oct 2026
Hosting: Sunrise says its SaaS platform is built on Microsoft Azure.sunrisesoftware.com · 2 Oct 2026
Security certification: Sunrise says it has been assessed and certified against the Cyber Essentials Scheme Test Specification for its IT infrastructure.sunrisesoftware.com · 2 Oct 2026
Trial and pricing: Sunrise offers a free trial by arrangement; its trial page does not state a duration or a product price.sunrisesoftware.com · 2 Oct 2026
Support: Sunrise says customers receive technical support from its UK-based service desk and can access a customer self-service portal; it also offers training and an account manager.sunrisesoftware.com · 2 Oct 2026
Intended users: Sunrise describes HRCM as suited to HR or Shared Services teams handling employee cases, queries, requests and documentation.sunrisesoftware.com · 2 Oct 2026
Self-service: Employees can submit cases, track and update existing cases, and search a knowledge base through a self-service portal available on mobile devices.sunrisesoftware.com · 3 Oct 2026
Chatbot: The Microsoft Teams chatbot integrates with ChatGPT and the customer’s SharePoint so employees can submit cases and find answers.sunrisesoftware.com · 3 Oct 2026
Integrations: The maker lists a Microsoft Teams chatbot integrated with ChatGPT and SharePoint, and says external applications can connect via REST API.sunrisesoftware.com · 3 Oct 2026
Trial: Sunrise invites prospective customers to arrange a free trial, but the page does not specify its duration.sunrisesoftware.com · 3 Oct 2026
Company: Sunrise says it is a UK company independently owned since 1994 and acquired by Volaris in April 2022.sunrisesoftware.com · 3 Oct 2026