Sunrise HRCM

Sunrise HRCM is a case-management platform for HR and Shared Services teams handling employee questions, requests and feedback. It suits organisations that want employee self-service, governed workflows and a searchable policy hub in one system. Its strongest case is a structured, auditable HR operation; buyers needing an instantly priced, self-serve purchase should look elsewhere.

Overview

HRCM brings employee cases, queries and requests into a single workflow, tracking each item through resolution and retaining an audit trail. Omnichannel intake, a request catalog and workflow automation give HR a consistent way to route work rather than relying on scattered inboxes. That breadth is valuable for busy service teams, but excessive for an organisation that only needs a basic contact form.

Sunrise is a UK company independently owned since 1994 and acquired by Volaris in April 2022. Its SaaS platform runs on Microsoft Azure, and the company says its IT infrastructure has been assessed against the Cyber Essentials Scheme Test Specification.

Key features

The mobile-accessible self-service portal lets employees submit cases, monitor progress, update requests and search the HR knowledge base. This can deflect routine questions while keeping a clear history for agents. HR teams can publish internal process and policy material in a searchable knowledge hub, making the product useful for repeatable guidance as well as one-off cases.

A Microsoft Teams chatbot integrates with ChatGPT and the organisation’s SharePoint. Employees can use it to find answers or submit cases without leaving Teams. It is a sensible extension for organisations already committed to that Microsoft stack, but offers less benefit where Teams and SharePoint are not central to employee support.

SLA calculations use impact, urgency and priority, with support for operating hours, holidays and pausing the clock. This allows targets to reflect real service schedules instead of treating every hour alike. Employee-feedback workflows can assign investigation, approval and remediation tasks while preserving an audited interaction history, which is useful when feedback requires accountable follow-through.

Reporting can show performance by day, week, month, group or support agent. Access controls restrict data to people with the necessary rights. External systems can connect through the REST API, and Sunrise lists Microsoft Teams, SharePoint, ChatGPT, Power Automate and Power BI among its integrations.

Pricing

Sunrise HRCM has custom pricing; contact Sunrise for a quote. The product is paid, with no published seat, usage or renewal terms. Sunrise offers a free trial by arrangement, but does not state its duration. Prospective customers should confirm the trial window, what functionality it includes and the commercial terms before committing.

Because there is one published HRCM plan rather than graduated tiers, the buying decision centres on fit and negotiated scope. Teams wanting case tracking, self-service, knowledge publishing, SLAs and workflow automation may justify a tailored quote. Smaller teams that need a transparent low-cost starting point have no public price or free-plan cap to evaluate.

Platforms

HRCM supports Android, iOS and web access, and provides an API for integrations. Mobile availability covers employees using the portal away from a desktop, while the REST API supports connections to surrounding business applications.

Who it's for

Sunrise HRCM is aimed at HR or Shared Services teams managing employee cases, queries, requests and documentation. It is a strong fit for organisations that need auditable handling, schedule-aware SLAs, employee self-service and formal feedback workflows. It is less suitable for buyers who want a simple, independently priced helpdesk or who do not use the Microsoft collaboration tools that underpin its chatbot integrations.

Pros and cons

Pros

• Complete HR case lifecycle: Intake, assignment, resolution and audited interactions are handled in one workflow.
• Useful employee self-service: Mobile case submission, updates, status tracking and knowledge search can reduce repetitive HR contact.
• Flexible service targets: SLA logic accounts for priority, working hours, holidays and paused clocks.
• Accountable feedback handling: Investigation, approval and remediation tasks retain an auditable history.
• Integration reach: REST API connectivity plus Teams, SharePoint, ChatGPT, Power Automate and Power BI support broader service operations.

Cons

• Opaque cost: Pricing is by quote, with no published seats, quotas or renewal terms.
• Trial uncertainty: The free trial must be arranged and has no stated duration.
• Potentially unnecessary breadth: Small teams seeking only basic request intake may not need the full workflow and knowledge framework.
• Microsoft-stack dependence for chatbot value: Teams and SharePoint users gain the clearest benefit from that channel.

Alternatives

For a wider shortlist, compare HR Service Delivery Software and HR Case Management Software.

LBi HR HelpDesk is the better choice when a free, non-expiring tier matters: its free plan covers up to 100 employees and two administrative users, with Android, iOS, self-hosted and web options.

Hornbill IT Asset Management suits organisations wanting personalised, scalable packages and a free plan alongside paid deployment.

Matrix42 FastViewer is for buyers who prefer a stated subscription price of €540 per concurrent session per year, plus 19% VAT, and need a free trial.

Avature is a paid alternative available on Android, iOS, web and through an API.

Workday Benefits is another paid option with Android, iOS, web and API platforms.

Applaud HR Case Management fits organisations budgeting per user per month and starting at 500 users, with pricing by contact.

Infor Learning Management System is a paid, web-and-API alternative that offers a free trial.

Ivanti Neurons for Enterprise Service Management is the broader choice when HR service management must sit alongside ITSM, facilities, GRC, PPM and security operations.

Verdict

Choose Sunrise HRCM if your HR or Shared Services operation needs auditable case handling, employee self-service, policy publishing and schedule-aware SLAs in one platform. Its main advantage is the depth of its workflow and integration model. Look elsewhere if transparent pricing, a defined trial period or a lightweight helpdesk is more important than that breadth.