LBi HR HelpDesk
6.8#4 in hr service delivery softwareFree planFree planAndroidiOSWebSelf-hosted
VisitLBi HR HelpDesk vs Sunrise HRCM
Sunrise HRCM
6.9#2 in hr service delivery softwareAndroidiOSWebAPI
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| Fact | LBi HR HelpDesk | Sunrise HRCM |
|---|---|---|
| Founded | 1982 | 1994 |
| Headquarters | Melville, New York, United States | London, United Kingdom |
| Hosting | The enterprise edition offers on-premise hosting and licensing or hosting on a dedicated server; the SMB versions are described as cloud-based. | Sunrise says its SaaS platform is built on Microsoft Azure. |
| Integrations | LBi says the enterprise edition can integrate with HR, ERP, and email systems, and offers single sign-on. | The maker lists a Microsoft Teams chatbot integrated with ChatGPT and SharePoint, and says external applications can connect via REST API. |
| Intended users | The vendor presents the SMB editions for organizations with up to 2,000 employees and describes the enterprise edition as configurable for HR teams. | Sunrise describes HRCM as suited to HR or Shared Services teams handling employee cases, queries, requests and documentation. |
| Purpose | HR HelpDesk is automated HR case-management and call-tracking software for managing employee inquiries through resolution. | Sunrise HRCM centralises employee cases, queries, requests and documentation for HR teams. |
| Reporting | HR analytics, ad-hoc reporting, and an executive dashboard are listed features. | HRCM provides performance reporting and statistics that can be viewed by time period, group or individual support agent. |
| Self-service | The product includes an employee self-service portal, FAQs, an embedded wiki knowledge base, and employee document management. | Employees can submit cases, track and update existing cases, and search a knowledge base through a self-service portal available on mobile devices. |
| Support | LBi says it provides completely professional support from experienced staff and supports upgrades for installations. | Sunrise lists customer technical support by phone, email and a customer self-service portal. |
LBi HR HelpDesk plans
- LBi HR HelpDesk FreeFree
- LBi HelpDesk ProPlusPriced on request
- LBi HR HelpDesk ProPriced on request
Sunrise HRCM plans
- Sunrise HRCMPriced on request
Pick LBi HR HelpDesk if…
HR teams that need to manage employee questions, cases, and self-service information can consider HR HelpDesk. The vendor positions SMB editions for organizations with up to 2,000 employees and describes the enterprise edition as configurable for HR teams.
Pick Sunrise HRCM if…
It suits HR or Shared Services teams that handle employee cases, queries, requests, and documentation. It may also suit teams that want employee self-service and case tracking on mobile devices.