FocusOSHR

Overview

FocusOSHR is a web-based employee-relations platform for HR casework, investigations, and related writing and documents. It suits solo practitioners and HR teams that want those workflows together, especially if a limited free plan is enough to start. Its case tracking and investigation tools are concrete strengths, but the 10-case lifetime cap on Free makes it a starter tier rather than a durable option for ongoing casework.

Key features

Case management tracks matters from intake through resolution, with activity logs, SLA monitoring, and duplicate detection. That combination can help teams keep ownership and timelines visible; duplicate detection is particularly useful when employees raise overlapping concerns. The Investigations Hub organizes work across six stages and supports notes, findings, priorities, and links to HR cases, giving investigation work a defined home rather than leaving it disconnected from case records.

The AI HR Assistant can draft responses, review emails, and offer corrective-action guidance based on HR policy. That may speed up routine writing, but it is an assistive feature, not a substitute for HR judgment. It is included in Professional, not the lower plans. The Templates Library includes more than 16 pre-built documents, including warnings, termination documents, FMLA letters, and offer letters; Free limits access to five templates, while Starter and above include all templates.

Access controls include admin and reviewer roles, protected routes, and row-level security. FocusOSHR states that data is encrypted using AES-256 at rest and TLS 1.3 in transit, and that its infrastructure and processes align with SOC 2 Type II Trust Service Criteria; it also describes GDPR compliance. It states that it is not a HIPAA covered entity, a material limitation for organizations whose requirements depend on that status. Enterprise adds SSO/SAML, SCIM provisioning, and payroll and benefits integrations.

Pricing

FocusOSHR is freemium, with monthly paid plans and a 14-day trial. Free costs nothing, billed forever, and allows up to 10 cases total. It includes basic case management, five document templates, the first five Learning Center lessons, community access, and a self-service knowledge base. The lifetime case cap and partial template and lesson access make it best for exploration or very occasional use, not a growing caseload.

Starter costs $29 a month and supports up to 50 cases per month. It unlocks all templates and the full Learning Center, plus basic reporting and exports and email support. It fits a small or growing team with a predictable monthly volume, but the case quota may be restrictive for busier groups.

Professional costs $79 a month and provides unlimited cases, the AI Writing Assistant, Executive Analytics, weekly group coaching, priority email and chat support, e-signatures, and compliance features. It is the more practical tier for teams with sustained case volume or a need for writing assistance and stronger reporting. Enterprise costs $249 a month and adds SSO/SAML and SCIM, a dedicated success manager, advanced audit and compliance, multi-organization/consultant mode, and custom onboarding and training. It is aimed at teams or departments needing those administration and deployment capabilities.

Platforms

FocusOSHR runs on the web. That keeps the stated offering centered on browser-based access rather than native mobile or desktop apps.

Who it's for

Solo HR practitioners can use Free to assess basic case management, while Starter is better for a modest active caseload and access to the full template library. Growing HR teams are likelier to benefit from Professional’s unlimited cases, analytics, and support. Enterprise is the fit for departments that need SSO, provisioning, multi-organization workflows, or guided onboarding. Organizations that require HIPAA-covered-entity status should look elsewhere.

Pros and cons

• Pros: Case lifecycle tracking, investigation stages, linked cases, and activity logs bring related employee-relations work into one workflow.
• Pros: The free tier and a 14-day trial lower the barrier to evaluating the platform; paid tiers expand from case quotas to unlimited cases.
• Pros: Enterprise includes SSO/SAML, SCIM, and multi-organization mode, relevant to larger or consultant-led operations.
• Cons: Free is capped at 10 cases total and includes only five templates and five Learning Center lessons, so it is not a lasting free option for active teams.
• Cons: Starter’s 50-case monthly limit may push teams with heavier workloads to the considerably more expensive Professional plan.
• Cons: FocusOSHR is not a HIPAA covered entity, ruling it out for organizations that need that status.

Alternatives

For a broader investigation-software shortlist, see Workplace Investigation Software. Consider Pulpstream Employee Relations if you want a paid product spanning web, mobile, desktop, and API platforms; it uses a flat fee per employee or user, with a custom quote. Sodales Employee Relations is another paid option, with an annual subscription plus a one-time setup fee based on employee count.

Civica Complaints Management is a paid alternative with pricing available by enquiry. Safecall Investigation Case Management is a web-based SaaS alternative with pricing on request. BoardEffect is a paid alternative with pricing available by request.

OnePointe may suit buyers prepared for paid implementation and ongoing fees: its listed Year 1 setup is $2,000 a month and Year 1 monthly is $250 a month. SentinelOps is another paid option available on web and via API. Donesafe is a paid alternative with custom pricing based on modules, worker count, and support services.

Verdict

FocusOSHR is a strong candidate for HR practitioners and teams that need structured case and investigation workflows, with Professional the clearest fit for sustained volume. Its free plan is useful for a small-scale start, not ongoing work at scale. Choose another platform if HIPAA-covered-entity status is a requirement or if Starter’s monthly case cap is too tight for your team.