
Case IQ
5.8#8 in grievance management softwareWebAPI
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| Fact | Case IQ | FocusOSHR |
|---|---|---|
| Analytics | The platform offers dashboards, automated reporting and configurable reports to help identify trends and manage investigations. | Advanced Analytics includes charts for violation trends, location heatmaps, resolution rates, monthly caseload and time to close. |
| Audit trail | Yes | Actions are logged with timestamps, user identity, IP addresses and detailed field-level changes, with exportable compliance reports. |
| Support | Case IQ says staff are available 24/7 for customer support and technical assistance. | Support ranges from community and a self-service knowledge base on Free to email on Starter and priority email/chat on Professional. |
Case IQ suits ethics, compliance, HR, security, fraud, and investigations teams, including mid-sized to global enterprises. Organizations needing centralized investigative records, configurable intake, and automated workflows may find its capabilities relevant.
FocusOSHR suits solo practitioners, growing HR teams, and teams or departments managing employee relations cases and investigations. Enterprise is the tier with SSO/SAML, SCIM, payroll and benefits integrations, and a dedicated success manager.