Fleet Service 365

Overview

Fleet Service 365 is a fleet-management system for coordinating vehicle upkeep, inspections, and operating records. It suits fleet operators who want maintenance and field inspection workflows in one place, especially those whose telematics provider is supported. Its strongest case is breadth across those workflows; its main trade-off is that tracking and other advanced tools sit in the higher-priced plan.

Key features

Maintenance and inspections

Preventive maintenance schedules can use odometer readings, engine hours, or calendar dates, and can generate work orders and technician notifications. That makes the system useful for fleets that need service triggers tied to actual use as well as time. Mobile DVIRs support photos, signatures, GPS, timestamps, and offline completion; defects can automatically create work orders. Together, these features connect a driver's inspection to a maintenance task rather than leaving the follow-up separate.

Fleet records and integrations

Fleet Service 365 combines asset, fuel, and meter tracking with work orders and reporting. Parts inventory and custom inspections are also supported. The named telematics providers are ATTI, Geotab, Samsara, Motive, and Verizon Connect, a practical advantage for operators already using one of those services. A separate FS365 product brings fleet operations into Microsoft Dynamics 365 Sales, Customer Service, and Field Service.

Security and deployment

The privacy policy describes TLS 1.2+ encryption in transit, AES-256 encryption at rest, and tenant isolation at the database row level. It also says personal information is not sold and cross-customer models are not trained on customer telematics data without written authorization. Organizations needing deployment control can choose single-tenant self-hosting in a customer VPC or on-premises Kubernetes, with BYO KMS, SSO, and SIEM. Those options are relevant to buyers with specific infrastructure or security requirements, though they are not part of the small free-tier proposition.

Pricing

Starter is free and caps usage at 3 assets, 1 user, 25 customers, 25 vendors, 25 contacts, and 1 GB of storage. Email support is included. It is a sensible way for a very small operation to begin, but the asset and seat caps make it unsuitable for a growing fleet.

Standard costs $6 a month, billed at $72 per asset annually. It removes asset and user limits and adds parts and inventory management, tire management, custom roles and permissions, priority chat support, and 50 GB of storage. This is the more suitable paid tier for fleets that need broader operations management but do not require the Pro plan's real-time GPS tracking and advanced routing.

Pro costs $8 a month, billed at $96 per asset annually. It includes Standard's unlimited assets and users, plus real-time GPS tracking, speed reports, advanced routing, a sandbox environment, a named support contact, a 99.9% SLA, and 250 GB of storage. The higher price is justified for operators who need live tracking and the stronger support commitment; fleets that only need maintenance and inspections may not need those additions.

The 14-day free trial requires no credit card. Standard and Pro are billed annually per asset, so the monthly figures should not be mistaken for month-to-month billing.

Platforms

Fleet Service 365 is available on the web, iOS, Android, and API, with a self-hosted deployment option. The mobile apps support field inspections, while self-hosting is aimed at organizations that want to run the system in their own environment.

Who it's for

The product is aimed at fleet operators across trucking, construction, field service, manufacturing, and government. Starter fits a one-user operation with no more than three assets. Standard is a stronger fit when a team needs unlimited users and assets plus inventory and tire management. Pro is for fleets that also need live GPS, speed reporting, routing, or a named support contact and SLA.

Pros and cons

• Pros: Maintenance triggers support odometer, engine-hour, and calendar schedules, with work orders and technician notifications.
• Pros: Offline-capable mobile DVIRs capture evidence and can turn defects into work orders automatically.
• Pros: Self-hosting, tenant isolation, and stated encryption controls serve organizations with deployment and data-security requirements.
• Cons: The free tier allows only three assets and one user, limiting its usefulness beyond a very small fleet.
• Cons: Standard and Pro are priced per asset and billed annually, which may be a poor fit for buyers seeking a monthly per-user plan.
• Cons: Real-time GPS tracking and advanced routing require Pro, so buyers seeking those capabilities face the higher annual per-asset rate.

Alternatives

Explore Fleet Maintenance Software for more options in the category. Choose AMCS Fleet Maintenance if you want a paid fleet maintenance product across web and mobile platforms. RTA Fleet360 is another paid option; its Pro plan is billed at $72.00 per asset per year with a 100-asset minimum, making it less suited to small fleets than Fleet Service 365's free tier. Fleetio has a paid Essential plan at $4.00 per vehicle per month, billed annually or $5 monthly, with prices assuming five assets; it is worth considering if that per-vehicle entry price and a free trial suit your needs. FleetERP is a paid, self-hosted alternative with an unlimited-users plan at ₹12,000 per month and a ₹50,000 one-time setup charge. EMDECS starts at $320.00 per month for its Small Shop plan, which includes one EMDECS user and two technicians. VAPTA offers a paid Fleet + Workshop plan at £5 per vehicle per month and a free trial. EKOS Fleet has a paid Core plan at $3 per month per vehicle for fleets of 5–50 vehicles. Chevin FleetWave is a paid alternative with a Core plan priced at $5 per vehicle per month on a three-year plan.

Verdict

Fleet Service 365 is a strong fit for operators who want maintenance scheduling, defect inspections, and fleet records coordinated in one system, with self-hosting available for organizations that need it. The free plan offers a genuinely low-commitment start, but its three-asset and one-user caps are restrictive, and live tracking requires the annually billed Pro tier. Choose it when connected maintenance and inspection workflows matter most; look elsewhere if you need live tracking without moving to Pro or cannot commit to annual per-asset billing.